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Client Support Advocate
2 months ago
About Our Organization
We are a global connector of skilled individuals and innovative enterprises aiming to enhance, transform, and expand their operations. Our mission is to assemble talented teams, provide strategic insights, and integrate technology seamlessly to amplify the positive effects of good business practices worldwide.
Recognized as a Most Loved Workplace, we attribute our success to a culture that prioritizes employee satisfaction. We encourage our team members to bring their authentic selves to work, ensuring they feel supported in delivering their best performance while enjoying their daily tasks.
Position Summary
We are seeking empathetic and organized professionals with a passion for customer service to join our specialized support team. In this role, you will assist clients and healthcare providers with various inquiries, including billing, scheduling, appointment management, and insurance verification. Your primary responsibility will be to provide support through various communication channels, ensuring a positive experience for all users.
You are a motivated individual who thrives on engaging with customers and delivering exceptional service. Your interactions will span email, phone, and chat, all aimed at enhancing the customer experience.
Key Responsibilities:
- Deliver high-quality, empathetic support to clients and providers via email, chat, and phone.
- Identify and resolve platform-related issues faced by clients and providers.
- Facilitate communication between clients and providers to coordinate care, addressing sensitive matters as necessary.
- Collaborate with insurance representatives to verify benefits and coverage details.
- Clarify benefit information and out-of-pocket expenses based on client plans.
- Assist clients in locating suitable providers based on their needs.
- Advocate for clients by identifying and addressing challenges in the customer experience, suggesting improvements to processes and services.
- Handle high-stress interactions with empathy and positivity.
- Perform additional customer support tasks as required.
Expectations:
- A genuine passion for delivering outstanding customer experiences and leveraging challenges to exceed expectations.
- Ability to adapt and thrive in a fast-paced, evolving environment.
- Proven experience managing a high volume of customer interactions.
- Strong conflict resolution skills and a compassionate approach in difficult situations.
- Familiarity with active listening techniques.
- Comfortable utilizing technology and computer systems.
- Full-time employment with competitive compensation based on experience.
- A comprehensive wellness program, including access to mental health support.
- An attractive benefits package, including medical, dental, and vision options.
- Access to virtual fitness classes.
- Paid sabbatical leave.
- Training and development opportunities.
- Personalized coaching and mentorship.
Company Culture
Our culture is foundational to our success. We adhere to core values that shape our actions and interactions:
- Empathy for others - Collaborate and prioritize the needs of colleagues and clients.
- Commitment to growth - Embrace learning and change through calculated risks.
- Building trust - Trust is essential for teamwork and achieving shared goals.
- Ownership - Act with integrity and accountability.
- Humility - Seek feedback and remain open to learning from others.
Equal Opportunity Employer
We are proud to be an equal opportunity employer, valuing diversity and inclusion in our workplace. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or any other legally protected characteristics.
We are dedicated to accommodating individuals with disabilities throughout the application process. If you require assistance or accommodations, please reach out to us.
Privacy Commitment
We prioritize your privacy and the protection of your personal data. By submitting your application, you consent to the processing and storage of your data for recruitment purposes. For more information on our privacy practices, please visit our Privacy Center.
