Client Support Specialist
2 weeks ago
Customer Service Representative - Greensboro, NC
Job Category: Customer Service Requisition Number: CUSTO001950
Position Overview
As a Customer Service Representative, you will play a crucial role in ensuring a high level of customer satisfaction. Your responsibilities will include:
- Managing incoming calls and providing timely assistance.
- Delivering route information and addressing inquiries from the public.
- Engaging with customers both in-person and via phone to ensure a positive experience.
- Maintaining compliance with Keolis and client policies and procedures.
- Processing bus pass sales and ensuring accurate till management.
- Issuing identification cards and disseminating information to the public.
- Performing additional tasks as assigned.
Required Skills and Experience
The ideal candidate will possess:
- A High School Diploma or equivalent.
- Strong problem-solving abilities.
- A minimum of 6 months experience in a customer service role.
- Excellent interpersonal skills, with the capability to manage challenging customer interactions.
- Proficiency in computer usage.
Additional Requirements
Employment is contingent upon successful completion of a pre-employment drug and alcohol screening, as well as a favorable background check and physical examination.
Commitment to Safety
At Keolis, safety is our priority. By prioritizing safety, we aim to protect our employees, customers, and the communities we serve.
Environmental Responsibility
Keolis is dedicated to minimizing our operational impact on the environment and supporting the communities in which we operate.
Equal Employment Opportunity
We are committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, sex, religion, age, marital status, national origin, disability, sexual orientation, or gender identity. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.
Disclaimer
The information provided above is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. Keolis is committed to offering competitive compensation, benefits, and opportunities for professional development in a safe work environment.
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