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Client Support Specialist

2 months ago

Greensboro, North Carolina, United States Connexa Worx Full time
Job Overview

Location: Greensboro, NC

Company Overview:
Connexa Worx stands at the forefront of innovative connectivity solutions. We are dedicated to providing data-driven technologies that enhance operational efficiency and reliability for our clients across various sectors. Our cutting-edge offerings are tailored to adapt to the dynamic requirements of diverse industries, ensuring seamless integration and peak performance.

Position Summary:
The Customer Service Representative at Connexa Worx plays a pivotal role in delivering outstanding support to our clientele. This position entails addressing customer inquiries, resolving challenges, and maintaining a high standard of customer satisfaction. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a commitment to fostering a positive customer experience.

Employment Type: Full time
Salary Range: $950 - $1200 weekly

Key Responsibilities:

  • Provide customers with detailed product information, pricing, and availability.
  • Manage customer orders, returns, and exchanges efficiently.
  • Identify and escalate priority issues to the relevant department or supervisor.
  • Maintain precise customer records and update account information as necessary.
  • Assist in troubleshooting technical issues.
  • Collaborate with internal teams to enhance customer satisfaction and loyalty.

Required Skills and Qualifications:

  • High school diploma or equivalent.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to work independently as well as collaboratively within a team.
  • Proficiency in Microsoft Office Suite.
  • Excellent organizational skills.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off (PTO) and company holidays.
  • Employee wellness programs.
  • Opportunities for professional development and training.
  • Flexible working hours.