Current jobs related to Customer Support Specialist I - Redwood City, California - Canon U.S.A., Inc.

  • Recovery Specialist I

    4 weeks ago

    Redwood City, California, United States Telecare Corporation Full time

    Job Title: Recovery Specialist ITelecare Corporation is seeking a skilled Recovery Specialist I to join our team. As a key member of our treatment team, you will provide care to meet the physical and psychological needs of clients through direct and indirect services.Responsibilities:Provide direct care to clients, including monitoring their behavior and...

  • Recovery Specialist I

    2 weeks ago

    Redwood City, California, United States Telecare Corporation Full time

    Job Title: Recovery Specialist ITelecare Corporation is seeking a skilled Recovery Specialist I to join our team at Sage House, a licensed 16-bed mental health rehabilitation center serving San Mateo County residents. As a key member of our treatment team, you will provide care to meet the physical and psychological needs of clients through direct and...

  • Health Services Specialist I

    6 days ago

    Redwood City, California, United States Planned Parenthood Mar Monte Full time

    Job Summary:Planned Parenthood Mar Monte is seeking a skilled Health Services Specialist I to join our team. As a key member of our healthcare team, you will provide direct service in all health center specific areas, including sexual and reproductive health, abortion, prenatal, family medicine, and more.Responsibilities:Provides patients with accurate...

  • IT Support Specialist

    2 weeks ago

    Redwood City, California, United States Tekberry Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to provide technical assistance to end-users for computer hardware, software, network, collaboration, communication, and productivity tools. The ideal candidate will have excellent customer service skills, technical expertise, and the ability to work in a...

  • IT Support Specialist

    6 days ago

    Redwood City, California, United States Tekberry Full time

    Job Title: IT Support SpecialistAt Tekberry, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and...

  • IT Support Specialist

    2 weeks ago

    Redwood City, California, United States GLH Technology Full time

    Job DescriptionWe are seeking a skilled IT professional to join our team at GLH Technology. As an IT Support Specialist, you will be responsible for providing technical assistance with computer hardware and software in various environments.Responsibilities:Provide technical support and troubleshooting for clients via phone, in-person, or remote...

  • IT Support Specialist

    4 weeks ago

    Redwood City, California, United States CommonSpirit Health Full time

    Job SummaryCommonSpirit Health is seeking a skilled IT Support Specialist to join our End User Services team. As a key member of our technical support team, you will be responsible for installing, maintaining, and troubleshooting desktop hardware and peripherals.Key ResponsibilitiesDeploy and implement desktop hardware and software solutionsProvide technical...

  • IT Support Specialist

    2 weeks ago

    Redwood City, California, United States Tekberry Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to provide technical assistance to end-users for computer hardware, software, network, collaboration, and productivity tools. The ideal candidate will have excellent customer service skills, be able to troubleshoot complex issues, and have experience with various operating systems and...

  • Technical Support Specialist

    6 days ago

    Redwood City, California, United States Imperva Full time

    Job SummaryImperva is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing tier 1 support to our worldwide employees on all IT matters. This includes developing business flows and automating case handling and assignment, managing employee on and off boarding, and hosting...

  • Technical Support Specialist

    1 week ago

    Redwood City, California, United States Knowing Technologies Full time

    Job DescriptionAt Knowing Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.Key Responsibilities:Provide technical...

  • Case Manager I

    2 weeks ago

    Redwood City, California, United States Telecare Corporation Full time

    Job Title: Case Manager ITelecare Corporation is seeking a dedicated and compassionate Case Manager I to join our team at Canyon Vista, a 57-unit transitional and permanent supportive housing program serving adults with serious mental illness in San Mateo County.Job Summary:As a Case Manager I, you will provide support and case management services to members...

  • Administrative Support Specialist

    3 weeks ago

    Redwood City, California, United States MFS Talent Full time

    Job SummaryMFS Talent is seeking a highly skilled and detail-oriented Patient Admin Specialist to join our team. As a Patient Admin Specialist, you will play a critical role in ensuring the smooth operation of our clinic by providing exceptional patient care and administrative support.Key ResponsibilitiesPatient CommunicationGreets and welcomes patients,...

  • Customer Onboarding Specialist

    2 weeks ago

    Redwood City, California, United States SCIEX Full time

    About the RoleSCIEX, a leading provider of mass spectrometry and capillary electrophoresis solutions, is seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our Customer Service Organization, you will be responsible for ensuring seamless customer interactions from receipt of purchase order through delivery and...

  • Customer Support Specialist

    2 weeks ago

    Culver City, California, United States Dreamscape Learn Full time

    Job Title: Customer Support SpecialistJob Summary:Dreamscape Learn is seeking an experienced Customer Support Specialist to serve as a primary point of contact for customer support within the Dreamscape landscape. The ideal candidate will have a strong history of technical problem solving and troubleshooting in operational environments, as well as strong...

  • Crisis Support Specialist

    6 days ago

    Redwood Valley, California, United States Redwood Community Services Full time

    Job SummaryWe are seeking a skilled and compassionate Crisis Support Specialist to join our team at Redwood Community Services. This role requires a strong ability to provide emergency assistance and support to youth in need.Key ResponsibilitiesAssist in de-escalating youth using crisis communication, collaborative problem-solving, and motivational...

  • Customer Onboarding Specialist

    2 weeks ago

    Redwood City, California, United States SCIEX Full time

    For over 50 years, SCIEX has been a leader in mass spectrometry and capillary electrophoresis technologies. Our products empower customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you'll...

  • Housing Specialist

    2 weeks ago

    Redwood City, California, United States Caminar Full time

    Job Title: Housing Specialist - Mental Health SupportCaminar is seeking a dedicated Housing Specialist to join our team in San Mateo. As a Housing Specialist, you will provide lease-up assistance and housing case management services to clients in our Supported Housing Program.Key Responsibilities:Support clients in achieving their rehabilitation goals...

  • KFC Team Member

    2 weeks ago

    Redwood City, California, United States KFC South Bay Full time

    Job Title: KFC Team Member - Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a KFC Team Member - Customer Experience Specialist. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for every guest who...

  • Peer Support Specialist

    2 weeks ago

    Redwood City, California, United States Telecare Corporation Full time

    Job SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Telecare Corporation. As a Peer Support Specialist, you will play a vital role in supporting individuals with serious mental illness in their recovery journey.Key ResponsibilitiesEngage with members served in meaningful conversations to explore and...

  • Desktop Support Specialist

    6 days ago

    Redwood City, California, United States Net2Source Inc. Full time

    Job Summary:We are seeking a skilled Desktop Support Specialist to join our team at Net2Source Inc. as a Desktop Support Engineer. The successful candidate will provide on-site Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.Key Responsibilities:Provide Level 2 support for...

Customer Support Specialist I

2 months ago

Redwood City, California, United States Canon U.S.A., Inc. Full time

Client Service Representative I

Company:
Canon Solutions America, Inc.

Category:
Customer Service/Support

Position Type:
Full-Time

About the Role:
In this role, you will be responsible for the efficient execution of various on-site tasks, ensuring high levels of customer service and satisfaction.

Your Impact - Key Responsibilities:
1. Quickly communicates any potential issues or customer feedback to the supervisor.
2. Reviews and addresses management and client inquiries through various communication channels including emails, phone calls, and texts.
3. Maintains a strong emphasis on delivering exceptional customer service.
4. Aids in the development of the Site Procedure Guide to accurately document all account processes.

Responsibilities may include:

  • Copy/Print Production/Copy Center
  • Copier Maintenance
  • Mail/Courier Services
  • Reception/Office Services
  • Shipping/Receiving
  • Inventory Services
  • Warehouse Operations
  • File Room/Records Management
5. Participates in cross-functional training to ensure coverage during staffing shortages.
6. Adapts to changing site responsibilities based on client and division requirements.
7. Ensures customer satisfaction through the effective performance and upkeep of reprographic equipment at client locations.
8. Adheres to established maintenance routines and procedures.
9. Conducts routine equipment maintenance including cleaning, clearing jams, replenishing supplies, and loading paper.
10. Identifies equipment issues and escalates to the service department when necessary.
11. Delivers paper and assists users with basic equipment functionality.
12. Records meter readings and maintains service activity logs.
13. Monitors inventory levels and restocks supplies as needed.

About You:

The Skills & Expertise You Bring:

This is a customer-facing position that requires adherence to customer policies, which may include health and safety protocols.

  • High School Diploma, GED, or equivalent experience required, with less than one year of relevant experience.
  • Basic computer skills and technical knowledge.
  • Ability to multitask and prioritize effectively to meet deadlines.
  • Strong customer service and communication abilities.
  • Capability to work independently with minimal supervision.
  • Willingness to work overtime as necessary.

Must take all necessary steps to obtain security clearances required by clients for site access.

May require travel between multiple client locations and possession of a valid driver's license with a clean driving record.

Physical requirements include the ability to lift up to 50 lbs and spend extended periods standing, bending, walking, reaching, and pulling while performing job duties.


Company Overview:
Canon Solutions America, Inc. empowers organizations of all sizes to thrive by providing industry-leading enterprise, production, and large format printing solutions, complemented by outstanding professional services. With a commitment to fostering innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with a nationwide presence. Canon Inc. is recognized for its substantial global revenue and innovation, ranking among the top companies in U.S. patents granted. Canon Solutions America offers a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, and more. A detailed list of benefits is available for review.