Administrative Support Specialist

7 days ago


Redwood City, California, United States MFS Talent Full time

Job Summary

MFS Talent is seeking a highly skilled and detail-oriented Patient Admin Specialist to join our team. As a Patient Admin Specialist, you will play a critical role in ensuring the smooth operation of our clinic by providing exceptional patient care and administrative support.

Key Responsibilities

  • Patient Communication
    • Greets and welcomes patients, addressing their initial questions and concerns regarding appointments, payments, and schedules.
    • Answers multi-line phone calls, screens, and routes calls to the appropriate staff or physicians, taking messages as needed.
  • Administrative Support
    • Assures that all necessary verifications and authorizations are complete before patients see their providers.
    • Communicates with providers regarding scheduling preferences and responds to urgent patient needs.
    • Provides doctor-patient support using reference documents and tools.
    • Performs various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
    • Answers non-clinical patient messages, escalating where necessary, and manages and distributes faxes, mail, and clinic-specific documentation.
  • Requirements
    • High School Diploma or equivalent.
    • At least one year of directly related work experience.
  • Benefits
    • Health, dental, and vision insurance.
    • Sick time off.


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