IT Support Specialist

4 weeks ago


Redwood City, California, United States GLH Technology Full time
Job Description

We are seeking a skilled IT professional to join our team at GLH Technology. As an IT Support Specialist, you will be responsible for providing technical assistance with computer hardware and software in various environments.

Responsibilities:

  • Provide technical support and troubleshooting for clients via phone, in-person, or remote support
  • Recommend hardware and software improvements to enhance system performance
  • Document and track customer issues and resolutions within a service tracking application
  • Collaborate with the Network/Server team on on-site tasks and projects
  • Assist with on-site support, adhering to COVID-19 safety protocols

Qualifications:

  • Minimum 3-5 years of experience in IT, with a strong focus on customer support
  • Ability to travel between client sites in the San Francisco Bay Area
  • Familiarity with Microsoft 365 and Azure services
  • Basic networking knowledge, including TCP/IP and data protocols
  • Strong troubleshooting and critical thinking skills
  • Good communication and writing skills
  • Positive and professional demeanor

Company Description:

GLH Technology is a managed service provider located in the heart of the Silicon Valley. Our team consists of skilled consultants serving a global customer base, primarily located in the bay area.


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