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Technical Support Specialist

1 month ago

Redwood City, California, United States Knowing Technologies Full time
Job Description

At Knowing Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot and resolve technical issues with IT infrastructure, including network, server, and software problems
  • Collaborate with cross-functional teams to drive successful project outcomes
  • Maintain accurate and detailed records of all technical support interactions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 2+ years of experience in IT infrastructure support
  • Strong technical skills, including network design, implementation, and troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • CompTIA Network+ certification (preferred)

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.