Desktop Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team at Net2Source Inc. as a Desktop Support Engineer. The successful candidate will provide on-site Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.
Key Responsibilities:
- Provide Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.
- Strictly adhere to GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards.
- Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively.
- Understand and support systems that are behind firewalls, ensuring secure and compliant operations.
- Apply strong critical thinking skills to analyze complex problems, assess various solutions, and implement the most effective resolution.
Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field.
- 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries.
- Experience with GxP, ITIL, and working in a controlled, highly regulated environment.
Technical Skills:
- Proficiency in Windows operating systems, with experience in environments where systems are connected to laboratory or manufacturing equipment.
- Strong understanding of network principles, including managing systems behind firewalls.
- Experience with ITSM tools, preferably ServiceNow, and following ITIL processes.
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