Customer Support Specialist

4 weeks ago


Culver City, California, United States Dreamscape Learn Full time

Job Title: Customer Support Specialist

Job Summary:

Dreamscape Learn is seeking an experienced Customer Support Specialist to serve as a primary point of contact for customer support within the Dreamscape landscape. The ideal candidate will have a strong history of technical problem solving and troubleshooting in operational environments, as well as strong communication skills and an earnest desire to interact effectively as a member of our technical support team.

Key Responsibilities:

  • Maintain clear and consistent communications with Dreamscape customers and internal team members regarding technical issues.
  • Evaluate, prioritize and respond to support requests.
  • Assist with Knowledge base maintenance and write/suggest articles to improve support.
  • Perform analysis, diagnosis of routine problems as well as maintenance for end users and recommend and implement solutions.

Requirements:

  • Strong history of technical problem solving and troubleshooting in operational environments.
  • Strong command of communication skills, both oral and written.
  • Strong ability to translate technical documentation to instructions and language that meet individual customer needs.
  • Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result.
  • Exceptional interpersonal skills required.
  • Strong organizational skills and the ability to handle multiple tasks.
  • Effective time management skills required.
  • Strong computer skills with emphasis on windows operating systems and applications.
  • Confident individual who is willing to assume responsibility.
  • Adaptive and flexible individual who is willing to learn and make recommendations for improvements.
  • Basic understanding of DHCP, DNS, IP and Ethernet.
  • Proven ability to function in a self-directed environment with excellent attention to detail.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Experience with customer service and Technical Support (preferred)
  • 3+ years customer service/support experience, 2+ years experience working within Virtual Reality Experience Environments (preferred)
  • Familiarity with XML, Python, batch files, and command line tools a plus, as is understanding of entertainment technologies such as DMX lighting and Dante Audio are a plus.

Benefits:

  • Compensation $67,000 per annum
  • Employee Stock Option Plan (ESOP)
  • Health/ dental/ vision insurance
  • Employee Assistance Program
  • Unlimited PTO
  • Perks at work

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.



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