Customer Support Specialist
4 weeks ago
Job Title: Customer Support Specialist
Job Summary:
Dreamscape Learn is seeking an experienced Customer Support Specialist to serve as a primary point of contact for customer support within the Dreamscape landscape. The ideal candidate will have a strong history of technical problem solving and troubleshooting in operational environments, as well as strong communication skills and an earnest desire to interact effectively as a member of our technical support team.
Key Responsibilities:
- Maintain clear and consistent communications with Dreamscape customers and internal team members regarding technical issues.
- Evaluate, prioritize and respond to support requests.
- Assist with Knowledge base maintenance and write/suggest articles to improve support.
- Perform analysis, diagnosis of routine problems as well as maintenance for end users and recommend and implement solutions.
Requirements:
- Strong history of technical problem solving and troubleshooting in operational environments.
- Strong command of communication skills, both oral and written.
- Strong ability to translate technical documentation to instructions and language that meet individual customer needs.
- Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result.
- Exceptional interpersonal skills required.
- Strong organizational skills and the ability to handle multiple tasks.
- Effective time management skills required.
- Strong computer skills with emphasis on windows operating systems and applications.
- Confident individual who is willing to assume responsibility.
- Adaptive and flexible individual who is willing to learn and make recommendations for improvements.
- Basic understanding of DHCP, DNS, IP and Ethernet.
- Proven ability to function in a self-directed environment with excellent attention to detail.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Experience with customer service and Technical Support (preferred)
- 3+ years customer service/support experience, 2+ years experience working within Virtual Reality Experience Environments (preferred)
- Familiarity with XML, Python, batch files, and command line tools a plus, as is understanding of entertainment technologies such as DMX lighting and Dante Audio are a plus.
Benefits:
- Compensation $67,000 per annum
- Employee Stock Option Plan (ESOP)
- Health/ dental/ vision insurance
- Employee Assistance Program
- Unlimited PTO
- Perks at work
Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.
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