IT Support Specialist
3 weeks ago
At Tekberry, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging.
Key Responsibilities:
• Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance.
• Resolve basic end-user problems, escalate as appropriate.
• Install, upgrade, configure, and solve computing and communication devices and peripherals.
• Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
• Apply security standard methodologies.
• Ensure users are assigned appropriate resources.
Requirements:
• Experience with various operating systems and computing devices.
• Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• Customer service, phones (call center), and critical thinking skills.
• Good communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
• Familiarity with remote desktop tools.
What We Offer:
• Competitive pay rate of $30-35/hr.
• Contract position with a world-class university and research center.
• Access to health benefits as a W2 employee.
• Opportunities for professional growth and development.
How to Apply:
Submit your resume and cover letter to Tekberry, Inc. for consideration.
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