Medical Office Coordinator

3 weeks ago

Stamford, Connecticut, United States Stamford Health Full time
Job Summary

The Practice and Site Coordinator is a vital role at Stamford Health, responsible for providing support to the Practice & Site Administrator and assisting in the day-to-day operations of the OBGYN department. This position requires a high degree of responsibility, confidentiality, and excellent organizational skills.

Key Responsibilities
  • Assist the Practice and Site Administrator in managing the daily operations of the practice locations.
  • Prepare various documents and handle confidential matters in accordance with rules, policies, and procedures.
  • Promptly and professionally answer telephone calls and inquiries, routing and/or resolving calls appropriately.
  • Ensure the office space, supplies, and equipment are provided and maintained appropriately for medical staff and patient care.
  • Manage the processing of accounts payable in accordance with policies and procedures.
  • Assist in the investigation of Accounts Receivable accounts and interactions with the Revenue Cycle.
  • Reconcile monthly billing with appointment schedules for accuracy, identifying discrepancies and facilitating correction.
  • Work in collaboration with the Revenue Cycle to resolve patient billing-related matters.
  • Ensure mail is opened and processed, and offices are opened and closed according to procedures.
  • Provide support to the front desk staff, schedulers, and referrals as needed.
  • Maintain payroll and PTO balance for all departmental employees in the department.
  • Run errands as necessary at the request of the Practice and Site Administrator and/or Medical Site Directors.
  • Oversee and be responsible for maintaining and cataloguing records in storage.
  • Support and uphold established policies, procedures, objectives, quality improvements, and safety.
  • Practice and adhere to Stamford Health's "Code of Conduct" philosophy, Standards for Service Excellence, and organizational values of: Teamwork, Integrity, Compassion, Respect, and Accountability.
  • Comply with departmental organizational policies and procedures and adhere to external agency requirements.

Requirements
  • High School diploma is required; Associates Degree preferred with a minimum of 3 years of medical office experience preferred.
  • Must exhibit a high degree of responsibility in confidential matters.
  • Knowledge of office record keeping and workflow processing is required.
  • Ability to work independently and balance multiple priorities is required.
  • Effective communication skills, both verbal and written, English proficiency required.
  • Excellent organization, problem-solving, and listening skills are required. Knowledge of medical terminology is preferred.
  • Strong interpersonal skills are required. Broad-based experience successfully working with physicians and individuals.
  • Proficient in Microsoft Word, Excel, Outlook, and EMR.

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