Community Transition Support Specialist

2 weeks ago

Leominster, Massachusetts, United States 95149 Full time
Position Overview

OBJECTIVE:

Aging Services of North Central Massachusetts is dedicated to delivering comprehensive information and quality assistance to empower older adults, individuals with disabilities, and their families in making informed choices that promote dignity, safety, and respect.

The core values of ASNCM, shaped by our employees, form the bedrock of our organizational culture.

Collaboration: We prioritize effective communication and coordination with internal and external stakeholders to positively impact our consumers and their families.

Compassion: Our approach is rooted in kindness and a genuine desire to assist consumers throughout their journey.

Consumer-Centric: We are committed to delivering high-quality services that lead to positive outcomes for our consumers.

Empowerment: We aim to enhance our consumers' confidence and ability to make personalized choices, ensuring their rights to a life of dignity and respect.

Integrity: We uphold the highest standards of professionalism and ethics, fostering trust with our consumers.

ROLE SUMMARY:

This position is crucial in supporting the community resources program by assisting the Liaison during facility visits and managing intricate cases. You will collaborate with a dedicated team to ensure that all case documentation adheres to established standards.

KEY RESPONSIBILITIES:

  • Assist the Community Transition Liaison in fulfilling their responsibilities effectively.
  • Accompany the Liaison on visits to nursing facilities as required.
  • Provide additional support for complex cases as needed.
  • Collect necessary documentation to aid consumers in applying for public benefits.
  • Help consumers complete and submit housing applications.
  • Perform clerical tasks as directed by the Liaison or Supervisor, including data entry into designated cloud-based systems.
  • Ensure case documentation complies with standards set by the Executive Office of Elder Affairs.
  • Record all telephonic inquiries in the designated Call Log.
  • Respond to inquiries regarding ASNCM services and programs.
  • Verify MassHealth coverage and gather necessary data for processing referrals.
  • Process referrals for Nursing Home Screenings and Adult Day Health Screenings.
  • Record and manage various service referrals, forwarding them to appropriate staff.
  • Maintain updated resources in the designated database annually.
  • Offer Options Counseling referrals when needed services are unavailable.
  • Conduct and analyze the results of the I&R QA Survey biannually.
  • Notify staff of scheduled office hours for specialists via calendar reminders.
  • Represent ASNCM at health and resource fairs.
  • Perform additional duties as assigned.

QUALIFICATIONS:

High School diploma or GED with at least one year of relevant experience or a strong interest in working with nursing facility residents, including older adults or individuals with disabilities transitioning to community settings.

The ideal candidate will possess the ability to:

  • Independently organize tasks and meet deadlines.
  • Manage multiple tasks in a dynamic environment.
  • Adapt positively to constant changes.
  • Effectively communicate program needs and goals.
  • Influence others positively to achieve organizational objectives.
  • Demonstrate proficiency in Microsoft Office.

A valid driver's license and a legally insured and registered vehicle are required, with documentation maintained in personnel records.

ESSENTIAL FUNCTIONS:

Ability to communicate clearly with supervisors, colleagues, consumers, and community professionals. Capable of performing various physical tasks and traveling throughout the state under varying weather conditions. Ability to articulate ideas effectively in both oral and written forms, review a variety of materials, and make sound judgments in decision-making.

This is not an exhaustive list of responsibilities and requirements for the position; additional functions may be assigned as necessary.

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