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Community Resource Transition Coordinator
2 months ago
MISSION:
Aging Services of North Central Massachusetts is dedicated to providing extensive information and high-quality services that empower older adults, individuals with disabilities, and their families to make informed choices, ensuring a life characterized by dignity, safety, and respect.
The core values of ASNCM, shaped by our employees, form the foundation of our organizational culture.
Collaboration: We prioritize communication and coordination with both internal and external stakeholders to positively impact our consumers and their families.
Compassion: Our approach is rooted in kindness and a genuine desire to assist consumers throughout their journey.
Consumer-Centric: We are committed to delivering high-quality services that yield positive outcomes for our consumers.
Empowerment: Our goal is to enhance consumer confidence and autonomy, enabling them to make personalized choices and assert their rights to a dignified life.
Integrity: We uphold the highest standards of professionalism and ethics, fostering trust with our consumers.
GENERAL DESCRIPTION:
This position plays a vital role in supporting the community resources program by assisting the Liaison during facility visits and managing intricate cases. You will be part of a dedicated team, ensuring that all case documentation adheres to established standards.
ROLE AND RESPONSIBILITIES:
- Assist the Community Transition Liaison in fulfilling their responsibilities effectively.
- Accompany the Liaison on visits to nursing facilities as required.
- Provide additional support for complex case management.
- Collect necessary documentation to aid consumers in applying for public benefits.
- Help consumers complete and submit housing applications.
- Perform clerical tasks as directed by the Liaison or Supervisor, including data entry into designated cloud-based systems.
- Ensure case documentation complies with standards set by the Executive Office of Elder Affairs.
- Document all telephonic inquiries in the designated Call Log.
- Respond to inquiries regarding ASNCM services and programs.
- Verify necessary data elements for processing referrals.
- Review recent journal notes prior to finalizing referrals.
- Process referrals for Nursing Home Screenings and Adult Day Health Screenings.
- Record and manage various service referrals, forwarding them to appropriate staff.
- Maintain updated resources in the database annually.
- Offer Options Counseling referrals when services are unavailable.
- Conduct and analyze the results of the I&R QA Survey biannually.
- Notify staff of scheduled office hours via calendar reminders.
- Represent ASNCM at community health and resource fairs.
- Perform additional duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
High School diploma or GED with at least one year of relevant experience or a strong interest in working with nursing facility residents, including older adults or individuals with disabilities transitioning to community settings.
The ideal candidate will possess the ability to:
- Independently organize tasks and meet deadlines.
- Manage multiple tasks in a dynamic environment.
- Adapt positively to constant changes.
- Effectively communicate program needs and goals.
- Influence others positively to achieve organizational objectives.
- Demonstrate proficiency in Microsoft Office applications.
A valid driver's license and a legally insured and registered vehicle are required, with documentation maintained in personnel records.
ESSENTIAL FUNCTIONS:
Clear communication skills to interact with supervisors, colleagues, consumers, and community professionals.
Ability to engage in various physical activities, including talking on the phone, standing, walking, and traveling within the community.
Capability to navigate throughout the state under varying weather conditions.
Ability to articulate ideas clearly in both oral and written forms.
Visual acuity to produce and review diverse materials and communications.
Physical ability to lift and carry items weighing up to 20 pounds.
Analytical skills to interpret data effectively.
Sound judgment in decision-making processes.
The above essential functions may be performed with or without reasonable accommodation. This list is not exhaustive and may be supplemented as necessary.
Work schedule for this role: Wednesdays, Thursdays, and Fridays from 9 AM to 5 PM.
