Administrative Support Specialist

4 days ago


Leominster, Massachusetts, United States Hanger Clinic Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Hanger Clinic. As an Administrative Support Specialist, you will play a critical role in providing exceptional support to our patients, staff, and referral sources.

Key Responsibilities
  • Patient Appointment Scheduling: Coordinate and schedule patient appointments, ensuring timely and efficient service.
  • Insurance Authorization: Obtain and verify insurance authorizations, ensuring compliance with regulatory requirements.
  • Chart Management: Create and maintain accurate and up-to-date patient charts, ensuring complete and organized records.
  • Document Scanning and Filing: Scan and file patient documents, ensuring secure and efficient storage.
  • Phone Management: Manage incoming phone calls, responding to patient inquiries and resolving issues in a timely manner.
  • Financial Counseling: Provide financial counseling to patients, ensuring clear understanding of payment options and procedures.
  • Document Research: Conduct daily research on electronic health/medical record systems, ensuring accurate and up-to-date information.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Less than 1 year of customer service, administration, or related experience.
  • Skills: Strong interpersonal, oral, and written communication skills, with ability to follow written and verbal directions.
  • Computer Skills: Proficient in Windows-based office technologies, including Word, Excel, and PowerPoint.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Flexible Work Schedule: Flexible work schedule to accommodate patient needs.
  • Professional Development: Opportunities for professional growth and development.


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