PIV Credentialing Specialist

2 weeks ago

Oakland, California, United States Citizant Full time
Job Overview

Company Overview:
Citizant is a premier provider of professional IT solutions for the U.S. government, dedicated to tackling significant challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services, particularly for the U.S. Departments of Homeland Security and Treasury. We prioritize hiring ethical, skilled, passionate, and dedicated individuals who resonate with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. Despite our growth, Citizant maintains a collaborative and supportive culture that values team efforts in addressing both external and internal customer challenges.

Position Responsibilities

Enrollment Process Oversight:

  • Coordinate appointments and assist walk-in clients for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Respond to inquiries via phone and email regarding PIV credentials and access control issues.
  • Facilitate the card enrollment process, ensuring proper verification of applicants' identities and collection of necessary documentation.
  • Manage schedules effectively to ensure a smooth flow of applicants while upholding efficiency and accuracy.

Documentation and Data Management:

  • Collect and accurately document personal information, biometric data (such as fingerprints), and other essential details from applicants.
  • Ensure all required documents and forms are completed and submitted in accordance with established protocols.

Verification and Security:

  • Authenticate provided documents and information to prevent fraudulent enrollment attempts.
  • Utilize approved verification methods to confirm the identity of applicants prior to enrollment.

Data Protection and Privacy:

  • Handle sensitive personal information with utmost care, adhering to data protection regulations and security protocols.
  • Safeguard the integrity of collected data, preventing unauthorized access or disclosure.

Communication Skills:

  • Engage professionally with applicants, clearly explaining the enrollment process, required documents, and subsequent steps.
  • Deliver exceptional customer service to address inquiries and concerns regarding the enrollment process.
  • Manage escalations by actively listening and responding to customer needs and expectations.
  • Effectively de-escalate challenging customer interactions while maintaining a calm and friendly demeanor.

Recordkeeping:

  • Maintain precise records of the enrollment process, documenting each applicant's information, enrollment date, and any issues encountered.
  • Prepare and manage spreadsheets to track the status of new applicant, contractor, and federal employee files.

Compliance and Training:

  • Stay informed about relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications

Travel Requirements:
This role necessitates 50-75% domestic travel, with trips lasting one week or longer. Candidates must be willing to travel on short notice and will perform regular duties at assigned locations when not traveling. An American Express credit card must be obtained for travel expenses.

Essential Skills:

  • Proficiency in Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to evolving security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position is advantageous.
  • Strong attention to detail and organizational skills.
  • Excellent interpersonal and communication abilities.
  • Capability to handle confidential information with discretion.
  • Willingness to perform other job-related duties as assigned.

Physical Requirements:

  • This position primarily involves sedentary work, with occasional stair climbing.
  • Periodic standing and/or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects may be necessary.
  • Typing is required for most of the day, along with effective communication through frequent periods of talking and listening.

Education:
High School diploma or GED certification is required.

Clearance Requirement:
U.S. Citizenship is mandatory. Active Public Trust/MBI clearance or the ability to obtain one is necessary.

Additional Information

Citizant aims to be an employer of choice in the Washington metropolitan area, offering challenging and rewarding work, competitive compensation and benefits, and opportunities for personal and professional growth. Citizant is an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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