Sales Gallery Operations Supervisor
1 week ago
As a Senior Sales Gallery Coordinator, your primary responsibility will be to enhance the company's performance by executing the following tasks with excellence:
Maintain a welcoming and professional demeanor in all interactions with guests, management, and colleagues to foster a positive atmosphere for the Sales Executives. Collaborate effectively with fellow team leads to provide strong leadership across all divisions within the Support Services department, promoting teamwork and leadership support. Ensure the accuracy of guest invitations and attendance for scheduled tours prior to notifying the Sales Executive and Manager on duty. Equip the Sales Executive with essential information about tour guests while designating suitable sales presentation tables and, when necessary, assigning Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process. Manage and uphold the integrity of tour rules and rotation, while delivering precise and timely reports on exception tour information processing. Accurately prepare gifting receipts and gift vouchers, ensuring daily reconciliation of premiums, gifts, and associated paperwork. Oversee the presentation and upkeep of the kitchen, self-service areas, galleries, children's room, and guest seating zones. Adhere to the department's attendance policy, including monitoring the sick call line and submitting accurate documentation promptly. Participate in skills assessments for training and development as a mandatory requirement. Conduct team meetings, facilitate staff training, address customer concerns, update policies and procedures, and complete daily/monthly reports or other necessary documentation as required by management. QualificationsWhat are we seeking?
Hilton Grand Vacations is a leader in the vacation ownership sector, committed to innovation, quality, and ongoing growth. We believe that our Team Members are central to our success. To excel in this role, you should possess the following minimum qualifications and experience:
At least 1 year of demonstrated administrative or clerical experience in an office environment. A minimum of 1 year of guest or customer service experience. Ability to provide constructive feedback to both internal and external customers. Proficiency in English (reading, writing, speaking). Flexibility to work varied schedules, including nights, weekends, and holidays. High school diploma or equivalent.Additionally, the following capabilities and distinctions would be advantageous:
Over 4 years of administrative experience in a professional office setting. More than 2 years of guest service experience in a branded hotel or customer service environment. Ability to support other teams through effective leadership, conflict resolution, and problem-solving. A BA/BS/Bachelor's degree.We are an equal opportunity employer and value diversity within our organization. We prohibit discrimination based on any legally recognized basis, including but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local law.
We are committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other benefits and privileges of employment. Please reach out to us to request accommodations.
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