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Lead Coordinator for Sales Gallery Operations

2 months ago

Scottsdale, Arizona, United States Hilton Grand Vacations Full time

As a Lead Coordinator for Sales Gallery Operations, your primary responsibility will be to enhance the success of our organization by executing the following tasks with utmost professionalism:

  • Maintain a welcoming attitude in all interactions with clients, management, and colleagues to foster a positive atmosphere for the Sales Executives.
  • Collaborate effectively with fellow team leaders, providing skilled guidance across all divisions within the Support Services department to promote teamwork and leadership support.
  • Ensure the accuracy of guest invitations and attendance for scheduled tours prior to engaging with the Sales Executive and designated Manager.
  • Equip the Sales Executive with pertinent information about the tour guests while assigning the appropriate sales presentation area and, when necessary, designating Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process.
  • Upload and uphold the integrity of tour regulations and rotation, while delivering precise and timely reports on exception tour information processing.
  • Accurately prepare gifting receipts and gift vouchers, along with completing daily reconciliations of premiums, gifts, and associated documentation.
  • Oversee the presentation and upkeep of the kitchen, self-service areas, galleries, children's room, and guest seating zones.
  • Adhere to the department's attendance policy, including monitoring the sick call line and submitting accurate documentation promptly.
  • Participate in skills assessments for training and development as a requirement.
  • Conduct team meetings, staff training, address customer concerns, update policies and procedures, and complete daily/monthly reports or other necessary paperwork as directed by management.
What are we seeking?

At Hilton Grand Vacations, we pride ourselves on being a leader in the vacation ownership sector, committed to innovation, quality, and continuous growth. We believe that our Team Members are the cornerstone of our success. To effectively fulfill this role, you should possess the following minimum qualifications and experience:
  • 1+ years of demonstrated administrative or clerical experience in an office environment.
  • 1+ years of experience in guest or customer service.
  • Ability to provide constructive feedback to both internal and external clients.
  • Proficiency in English (reading, writing, speaking).
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent.
It would be advantageous for you to exhibit the following skills and qualifications:
  • 4+ years of administrative experience in a professional office setting.
  • 2+ years or more in guest service within a branded hotel or customer service environment.
  • Capability to support other teams through leadership, conflict resolution, and addressing complex issues.
  • BA/BS/Bachelor's degree.
We are an equal opportunity employer and value diversity within our organization. We prohibit discrimination based on any legally recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local law.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please reach out to us to request accommodations.