Sales Gallery Coordinator Lead

6 days ago


Scottsdale, Arizona, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Sales Gallery Coordinator Lead to join our team at Hilton Grand Vacations. As a key member of our Support Services department, you will be responsible for driving company success through exceptional leadership and customer service.

Key Responsibilities
  • Leadership and Team Management
    • Provide guidance and support to team members to ensure seamless execution of sales gallery operations.
    • Collaborate with other team leads to achieve departmental goals and objectives.
  • Customer Service and Experience
    • Deliver exceptional customer service to guests, ensuring a positive and memorable experience.
    • Verify accuracy of guest information and tour details to ensure a smooth sales process.
  • Administrative and Operational Tasks
    • Manage and maintain the integrity of tour rules and rotation.
    • Prepare and reconcile gifting receipts and gift vouchers.
    • Responsible for presentation and maintenance of kitchen, self-service, galleries, kid room, and guest seating areas.
  • Reporting and Compliance
    • Accurately prepare and submit daily/monthly reports and other required paperwork.
    • Ensure compliance with departmental attendance policy and procedures.
  • Training and Development
    • Participate in skills assessments and training programs to enhance knowledge and skills.
    • Conduct team meetings and staff training sessions as needed.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • 1+ years of proven administrative/clerical duties in an office setting experience.
    • 1+ years of guest or customer service experience.
  • Skills and Abilities
    • Proficiency in English (reading, writing, speaking).
    • Ability to provide feedback to internal and external customers.
    • Able to work a flexible work schedule, including night, weekends, and holidays.
  • Preferred Qualifications
    • 4+ years of administration in a professional office setting.
    • 2+ years or more in guest service in a branded hotel or in a customer service area.
    • Ability to support other teams through leadership, resolving conflict, and complex issues.
What We Offer

Hilton Grand Vacations is an equal opportunity employer and values diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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