Guest Services Coordinator

1 week ago


Charleston, South Carolina, United States The Ryder Hotel Full time
Position Overview

The Ryder Hotel is a unique boutique establishment that offers a refreshing retreat in a vibrant urban setting. Our property features an inviting pool, a cozy coffee bar, and a lively tropical bar, catering to the adventurous and creatively inclined individuals.

This role requires a naturally warm and engaging personality, capable of fostering a welcoming environment. The ideal candidate will possess a genuine compassion that enables them to connect with guests on a personal level, crafting memorable and tailored experiences. The primary responsibility is to greet guests and guide them in exploring both the hotel and the surrounding local attractions.


Key Responsibilities

- Greet guests upon arrival and manage room assignments.

- Provide comprehensive information regarding the hotel, available accommodations, rates, and amenities during the check-in process.

- Explain payment options and verify credit card details or collect payments upon arrival.

- Execute all check-in and check-out procedures efficiently.

- Address guest inquiries and requests promptly and professionally.


Essential Skills

- Friendly and approachable demeanor.

- Patience and understanding in addressing guest needs and requests.

- Strong attention to detail.

- A sense of urgency in fulfilling requests and resolving issues.

- Capability to stand for extended periods.


As part of the Makeready collection, we offer a range of valuable benefits and perks for eligible team members, including flexible PTO options, comprehensive medical/dental/vision coverage, parental leave, pet insurance, company-matched dependent care, 401k plans, and student loan repayment assistance. The well-being of our team is our utmost priority.

We take pride in our Guiding Principles, which shape our collaborative work environment. These principles are not merely rules but are ingrained in our daily operations.

Makeready LLC and its affiliates are dedicated to fostering an inclusive workplace where every individual can thrive as their authentic self. We are an equal opportunity employer, committed to diversity and inclusion, and do not discriminate based on race, color, disability, gender, sexual orientation, religion, national origin, age, veteran status, or any other protected status. Our focus is on building a team that excels based on individual qualifications, experience, abilities, and job performance.



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