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Guest Services Coordinator

2 months ago

Charleston, South Carolina, United States The Ryder Hotel Full time
Position Overview

The Ryder Hotel is a unique boutique establishment that offers a vibrant escape in a renowned city. With amenities such as a refreshing pool, a cozy coffee bar, and a lively tropical bar, we cater to the adventurous and creatively inclined individuals.

This role requires an individual who possesses a natural charm and the ability to foster a welcoming environment. Their genuine empathy enables them to engage with guests on a meaningful level, crafting memorable and personalized experiences. The primary responsibility is to greet visitors and guide them in exploring both the hotel and the surrounding local attractions.


Key Responsibilities

- Greet guests upon arrival and manage room assignments.

- Provide comprehensive information regarding the hotel, available accommodations, rates, and amenities during the check-in process.

- Explain payment options and verify credit card details or collect payments upon arrival.

- Execute all check-in and check-out procedures efficiently.

- Address guest inquiries and requests promptly and professionally.


Essential Skills

- Friendly and approachable demeanor.

- Patient and attentive to guests' needs and inquiries.

- Strong attention to detail.

- Quick response time to fulfill requests and resolve any issues.

- Capability to stand for extended periods.


As part of the Makeready collection, we offer a range of valuable benefits for eligible team members, including flexible PTO options, comprehensive medical/dental/vision coverage, parental leave, pet insurance, a 401k plan with company matching, and a student loan repayment program, among other perks. The well-being of our team is our utmost priority.

We are dedicated to fostering an inclusive environment where every team member can thrive as their authentic self. Our commitment to equal opportunity ensures that we do not discriminate based on race, color, disability, gender, sexual orientation, religion, national origin, age, veteran status, or any other protected characteristic. We strive to build a diverse team based on individual qualifications, experience, abilities, and job performance.