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Guest Services Host

2 months ago

North Charleston, South Carolina, United States Delaware North Full time
Position Overview

Delaware North Travel and Hospitality is seeking a full-time Host to enhance our operations at Charleston Airport in South Carolina. In this role, you will be tasked with greeting visitors and overseeing the host station.

If you are looking for a dynamic work environment where you will engage with diverse individuals while honing your hospitality skills, this position is ideal for you.

Compensation

$16.00 per hour
Details regarding our extensive benefits package can be found on our website.

Employee Benefits

We prioritize the well-being of our team members, both personally and professionally. Delaware North offers a benefits package designed to provide you with the comfort, safety, and security necessary to deliver outstanding experiences for our guests. All employees receive benefits including:

  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts

Eligible employees may also receive health, dental, and vision insurance, a 401(k) plan with company match, paid vacation days and holidays, paid parental leave, and reimbursement for tuition or professional certifications.

Key Responsibilities
  • Analyze the floor plan and reservation book daily to develop seating arrangements
  • Accommodate guests and manage wait times effectively
  • Inspect dining and service areas to ensure cleanliness and proper setup
  • Engage with guests to confirm satisfaction with food and service, address complaints, and express gratitude as they depart
  • Answer restaurant phone calls during assigned hours
Required Qualifications
  • Previous experience in a customer service role is preferred
  • Ability to maintain high energy levels in a fast-paced environment and manage multiple tasks
  • Strong communication skills with guests and team members
  • This position requires the successful completion of a background check
Physical Requirements
  • Ability to remain on feet for the entire shift
  • Ability to navigate between tables and around corners
  • Ability to lift and carry items weighing up to 35 pounds
Shift Information

Day shifts
Evening shifts
Holidays
Weekends
8-hour shifts

About Us

Delaware North provides hospitality services at Charleston International Airport. We have played a significant role in enhancing the airport's dining options during its expansion and renovation. Travelers can enjoy a variety of dining experiences, including partnerships with renowned chefs and local favorites.

At Delaware North, you will appreciate your workplace, your colleagues, and the daily experiences you encounter. Whether in sports venues, casinos, airports, national parks, iconic hotels, or premier restaurants, your career can take you in various directions. We empower you to excel in a company with a century of success, stability, and growth.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.