Client Relationship Manager

1 day ago


Tempe, Arizona, United States Integrated Landscape Management Full time
Job Title: Client Manager

Company Overview:

Integrated Landscape Management (ILM) is a leading provider of commercial landscape services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. As a Client Manager, you will play a critical role in driving business growth, developing strong client relationships, and ensuring seamless service delivery.

Job Overview:

This position is responsible for developing and maintaining successful relationships with clients, driving business growth, and ensuring exceptional service delivery. The Client Manager will work closely with production staff to ensure that jobs are delivered safely, efficiently, and in accordance with our high standards for quality.

Key Responsibilities:

  • Maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Develop and implement account-specific strategies to drive business growth and retention.
  • Act as the primary point of contact for assigned clients, resolving issues and concerns in a timely and professional manner.
  • Conduct regular business reviews with clients to assess expectations and performance.
  • Identify and pursue new business opportunities and enhancements.
  • Work closely with production staff to ensure seamless service delivery and high-quality results.
  • Monitor and manage account profitability, driving retention and growth of contract business.

Requirements:

  • Minimum of 5+ years of experience in operations, customer service, or a related field.
  • Experience in Aspire Landscape Operating System preferred.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Excellent problem-solving and multi-tasking abilities, with a focus on delivering high-quality results.
  • Ability to travel up to 50% of the time, with a valid state driver's license and a clean driving record.

What We Offer:

  • Competitive salary and compensation plan.
  • Company vehicle and cell phone.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) matching program.
  • Paid holidays and time off.
  • Paid training and development opportunities.

Why Join Our Team:

At Integrated Landscape Management, we value our employees and offer a dynamic and supportive work environment. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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