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Client Relations Specialist

2 months ago

Tempe, Arizona, United States Global Lending Services LLC Full time

Why Global Lending Services LLC? Mission:

Ensuring access to affordable and dependable transportation is crucial for maintaining productive professional and personal lives, as well as for supporting oneself, family, and community needs.

By leveraging sophisticated analytics and technology, we enhance our ability to forecast customer requirements more accurately, ensuring that we meet their expectations effectively.

Key Responsibilities:

  1. Manage and oversee client inquiries and escalations to ensure timely resolution.
  2. Collaborate with cross-functional teams to improve service delivery and client satisfaction.
  3. Utilize data analytics to identify trends and enhance service processes.
  4. Provide training and support to team members to maintain high service standards.
  5. Develop and maintain strong relationships with clients to foster loyalty and trust.

Qualifications:

  • Proven experience in customer service or client relations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively in a team-oriented environment.