Service Coordinator

2 weeks ago


Kingston, New York, United States JSP Home Services Full time
Job Overview

About Us

At JSP Home Services, we pride ourselves on our commitment to excellence and customer satisfaction. Our reputation in the Kingston area is built on our dedication to providing top-notch home service solutions. We are a growing company that values our employees and fosters an environment where they can thrive.

Role Summary

As a Dispatcher, you will play a crucial role in our operations by assessing customer inquiries and assigning the appropriate technician to each task. Your expertise will ensure that our clients receive timely and effective service.

Key Responsibilities

  • Assess incoming customer calls and prioritize urgent requests.
  • Facilitate clear communication between customers and field technicians to guarantee a high-quality service experience.
  • Document and track service calls accurately.
  • Engage in ongoing training and professional development opportunities.
  • Provide customers with updates regarding the status of their service throughout the day.

Qualifications

The ideal candidate will find fulfillment in meeting challenges and delivering exceptional service.

Benefits

  • Competitive compensation for top performers.
  • Comprehensive medical insurance coverage for you and your family.
  • Access to modern technology, including smartphones and integrated software solutions.
  • 401k retirement plan with company matching contributions.

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