Technical Support and Field Operations Specialist

2 weeks ago


Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time
Job Overview

Location: Hybrid / Tristate Area

Closed Loop Partners, LLC is a pioneering organization in the sustainability sector, focusing on innovative solutions for recycling and resource recovery. We are dedicated to enhancing the efficiency of recycling systems and promoting circular economy practices.

We are currently seeking a knowledgeable and proactive Field Service and Service Desk Engineer to join our expanding team. This role is essential in delivering top-notch technical assistance to our users regarding various hardware, software, and peripheral issues. The ideal candidate will ensure that service requests are resolved promptly and effectively, adhering to established service level agreements (SLAs).

Key Responsibilities

  • Lead and develop the IT Field Support team.
  • Assist in the execution of technology-driven continuous improvement projects.
  • Ensure compliance with Safety, Health, Environment, and Community Systems.
  • Oversee the performance of direct reports to guarantee efficient and safe task execution.
  • Provide support for complex application issues to facilitate business operations.
  • Collaborate with group IT as necessary.
  • Innovate and implement technology solutions.

Qualifications

  • Demonstrated leadership capabilities.
  • Strong communication skills, both written and verbal.
  • In-depth knowledge of computer hardware, software, and peripherals.
  • Extensive experience with desktop and server operating systems.
  • Proven ability to create and manage Service Level Agreements and Help Desk services.
  • Self-motivated and detail-oriented.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Experience in a collaborative, team-oriented setting.
  • Comprehensive understanding of current network and PC operating systems, hardware, protocols, and standards.
  • Proficient in applying IT solutions to address business challenges.
  • Strong grasp of human resource management principles.
  • Minimum of 2 years of experience in managing an IT team.
  • At least 5 years of experience in IT desktop support.
  • Required Certifications: One or more of the following:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+

Closed Loop Partners, LLC is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Salary: $100,000 - $120,000 (commensurate with experience)



  • Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC is a prominent player in the sustainability and recycling sector, dedicated to advancing circular economy initiatives. Our organization is committed to transforming waste into resources, and we pride ourselves on our innovative approaches to recycling and waste management.Position...


  • Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC is a prominent player in the sustainability and recycling sector, dedicated to transforming waste into valuable resources. Our mission is to create a circular economy by investing in and supporting innovative solutions that enhance recycling and resource recovery.We are currently seeking a...

  • Field Engineer 3

    1 week ago


    Jersey City, New Jersey, United States ThreePDS Inc. Full time

    **Job Summary**ThreePDS Inc. is seeking a highly skilled Field Engineer 3 to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support for software, hardware, and networking on desktops, laptops, and servers.Key Responsibilities:Provide technical support for software, hardware, and networking on...


  • Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC is a prominent player in the sustainable recycling sector, dedicated to advancing the circular economy. Our organization has established itself as a key contributor to recycling initiatives, focusing on the efficient processing of various materials.We are currently seeking a qualified and...


  • Jersey City, New Jersey, United States ZephyrTech Full time

    About the RoleZephyrTech is seeking a highly skilled SAP Support Specialist to join our team. As a key member of our Central Business Organization department, you will play a crucial role in providing expert support for business processes and systems.Key ResponsibilitiesCollaborate with the BOS-Operations team to ensure seamless integration of business...


  • Jersey City, New Jersey, United States Bond Brothers Full time

    Job SummaryBond Brothers is seeking a highly organized and detail-oriented Trenchless Operations Specialist to provide technical and operational support to our Project Execution Team. The successful candidate will be responsible for ensuring the team receives all necessary information, tools, equipment, and resources to construct projects in a timely...


  • Jersey City, New Jersey, United States Link Solutions Full time

    Job SummaryLink Solutions is seeking a highly skilled Computer Support Specialist to join our team in a dynamic and innovative environment. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring their technical needs are met, and helping to drive business success.Key...


  • Jersey City, New Jersey, United States Coda Staffing Full time

    Position OverviewCoda Staffing is seeking a motivated and detail-oriented Customer Support Technical Specialist to join our dynamic team. In this role, you will be instrumental in addressing and managing incoming customer inquiries, issues, and complaints, ensuring a high level of customer satisfaction through your technical expertise.Key...


  • Jersey City, New Jersey, United States Collabera Full time

    Home Search Jobs Job Description Technical Operations Specialist Contract Type: Contract Salary: $68.00 Per Hour Client Sector: Banking/FinanceWork Arrangement: HybridPosition Duration: 12-24 monthsJob Overview:Address and resolve inquiries related to Counterparty Credit Risk. Leverage essential framework tools such as ITSM, JIRA, and ITRS for updates...


  • Jersey City, New Jersey, United States Hulcher Services Inc Full time

    Job SummaryHulcher Services Inc. is seeking a skilled and experienced Field Operations Specialist to join our team. As a Field Operations Specialist, you will play a critical role in assisting with cleaning and product transfers for various industries, including railroad and grain processing.Key Responsibilities:Perform silo/bin cleaning and product...


  • Jersey City, New Jersey, United States Apex Systems Full time

    Job Summary:Apex Systems, a leading IT services company, is seeking a skilled Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Attend daily and weekly conference calls to discuss technical issues and provide...


  • Jersey City, New Jersey, United States Life Solutions Full time

    Job OverviewCompany Overview:At Life Solutions, we are dedicated to helping individuals and organizations realize their potential through innovative analytical solutions. Our mission is to empower our clients by providing insights that foster resilience and sustainability.Role Summary:Help Desk Analyst Responsibilities:Manage Level 1 and Level 2 service...


  • Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC is a pioneering entity in the recycling and sustainability sector, dedicated to advancing the circular economy. We are committed to transforming waste into valuable resources and driving innovation in the industry.We are currently seeking a knowledgeable and dedicated Field Service and...


  • Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC, a prominent player in the recycling and sustainability sector, is dedicated to advancing the circular economy. Our mission is to drive innovative solutions that enhance resource recovery and promote sustainable practices across various industries.Position SummaryWe are in search of a...


  • Jersey City, New Jersey, United States Tekgence Inc Full time

    Position: Senior Help Desk AnalystCompany: Tekgence IncWork Arrangement: In-office, full-timeThis role requires a dedicated presence in the office, with no options for remote work.Employment Type: W2Key Competencies Required:1. Expert Troubleshooting and Analytical Skills: Ability to diagnose and resolve complex technical issues efficiently.2. Exceptional...


  • Jersey City, New Jersey, United States Sharp Decisions Full time

    Job Overview:Sharp Decisions is looking for a committed and proficient Cloud Support Specialist with expertise in Production Support to enhance our innovative team. The successful candidate will possess a robust background in cloud solutions and production support, along with substantial experience in mainframe systems. The Cloud Support Specialist will...

  • IT Support Specialist

    2 weeks ago


    Jersey City, New Jersey, United States Mitsubishi Tanabe Pharma Full time

    Position OverviewInnovative Approach, Deeply Rooted in Heritage. Mitsubishi Tanabe Pharma America, Inc. (MTPA) stands as a proud U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, boasting a legacy that spans over three centuries. Our parent company is renowned for its research-driven initiatives in the pharmaceutical sector,...


  • Jersey City, New Jersey, United States Realty Operations Group Full time

    Position OverviewCompany Background:Realty Operations Group stands at the forefront of the property management sector, committed to delivering an exceptional living experience for our residents. Our team is built on principles of integrity and creativity, striving for excellence in all our endeavors.We prioritize ongoing training and development within a...


  • Neptune City, New Jersey, United States Simplicity Group Holdings Full time

    Technical Support Specialist at Simplicity Financial Marketing Group HoldingsDepartment: Infrastructure & TechnologyPosition Title: Technical Support SpecialistReports to: Director, InfrastructureKey Responsibilities: This role involves delivering technical assistance, managing network and server systems, diagnosing hardware and software problems, and...


  • Jersey City, New Jersey, United States Komar Full time

    Licensing Operations Specialist, DesignWe are looking for a meticulous and highly organized Licensing Operations Specialist to oversee the coordination of product development and approvals from initial concept through to production for the Character and Entertainment Sleepwear Division. This role involves close collaboration with internal teams, managing...