Technical Support Specialist

2 weeks ago


Neptune City, New Jersey, United States Simplicity Group Holdings Full time
Technical Support Specialist at Simplicity Financial Marketing Group Holdings

Department: Infrastructure & Technology

Position Title: Technical Support Specialist

Reports to: Director, Infrastructure

Key Responsibilities: This role involves delivering technical assistance, managing network and server systems, diagnosing hardware and software problems, and setting up new devices.

Required Qualifications:

  • Ability to troubleshoot and repair computers
  • Proficient in Windows OS, Google Workspace, and Microsoft Office 365
  • Background in technical support and networking
  • Familiarity with networking equipment such as Cisco, SonicWall, and Ubiquiti
  • Knowledge of networking concepts, including TCP/IP, DNS, and Windows Networking
  • Experience with VoIP systems and surveillance camera technology

Core Competencies / Job Requirements:

  • Excellent customer service abilities
  • Capacity to manage multiple tasks and prioritize effectively
  • Ability to work autonomously and efficiently manage time
  • On-site role with availability during weekdays and on-call shifts
  • Willingness to travel as needed

Compensation Package:

  • Base Salary: $45,000 - $50,000 (commensurate with experience)
  • Annual Bonus: 5%
  • Comprehensive employee benefits (healthcare, 401k, life insurance)
  • Paid Time Off
  • Parking options available

About Simplicity Financial Marketing Group Holdings
Located in Summit, New Jersey, Simplicity Financial Marketing Group Holdings is a financial holding entity that specializes in the distribution of retirement and financial planning products. The organization collaborates with industry professionals to provide consumers with a range of financial solutions that support comprehensive financial strategies. With a strong emphasis on organic growth and acquisitions, Simplicity Group boasts an extensive distribution network and substantial assets under management and advisement.



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