Technical Support and Field Operations Engineer
1 week ago
Location: Hybrid / Tristate Area
Closed Loop Partners, LLC is a prominent player in the sustainable recycling sector, dedicated to advancing the circular economy. Our organization has established itself as a key contributor to recycling initiatives, focusing on the efficient processing of various materials.
We are currently seeking a qualified and dedicated Field Service and Service Desk Engineer to join our growing team. This full-time position will be pivotal in delivering first-rate technical assistance to end users facing diverse hardware, software, and peripheral challenges. The successful candidate will ensure that service requests are resolved promptly and in accordance with established service level agreements (SLAs).
Key Responsibilities
- Lead and mentor the IT Field Support team.
- Assist in the execution of technology-driven continuous improvement projects.
- Ensure compliance with safety, health, and environmental standards.
- Oversee the efficient execution of tasks by direct reports, maintaining high safety and quality standards.
- Provide advanced support for complex application issues.
- Collaborate with the IT department as necessary.
- Develop innovative technology solutions to enhance operational efficiency.
Qualifications
- Proven leadership capabilities.
- Strong communication skills, both written and verbal.
- In-depth knowledge of computer systems, software, and peripherals.
- Extensive experience with desktop and server operating systems.
- Demonstrated ability to create and manage Service Level Agreements and Help Desk operations.
- Self-motivated and detail-oriented.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experience in a collaborative, team-oriented setting.
- Solid understanding of current networking technologies and standards.
- Proficient in applying IT solutions to address business challenges.
- Familiarity with human resource management practices.
- Minimum of 2 years in a leadership role within an IT team.
- At least 5 years of experience in IT desktop support.
- Required Certifications: One or more of the following:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Closed Loop Partners, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Range: $100,000 - $120,000, commensurate with experience.
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