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Technical Support Specialist

2 months ago

Jersey City, New Jersey, United States Life Solutions Full time
Job Overview

Company Overview:
At Life Solutions, we are dedicated to helping individuals and organizations realize their potential through innovative analytical solutions. Our mission is to empower our clients by providing insights that foster resilience and sustainability.

Role Summary:

Help Desk Analyst Responsibilities:

  • Manage Level 1 and Level 2 service requests and incidents for internal staff, partners, and clients.
  • Deliver Help Desk assistance that encompasses initial problem assessment, precise documentation, diagnostics, and information gathering, along with resolution efforts when feasible.
  • Act as the primary contact for end users regarding IT-related inquiries, issues, and requests.
  • Support security, infrastructure, and general IT deployment and implementation initiatives.
  • Assist the Help Desk Manager with reporting, analysis, training, and testing activities.
  • Contribute to the knowledge base by sharing current technical information and best practices.
Qualifications:

Ideal Candidate Profile:

  • Experience in a Help Desk setting, providing support for software and hardware, with familiarity in ticketing or incident management systems.
  • Proficient in Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook, SharePoint) and Windows/Windows Server environments.
  • Ability to handle multiple tasks efficiently under tight deadlines; well-organized with strong prioritization skills in a dynamic work environment.
  • Exceptional customer service and communication abilities.
  • Strong written and verbal communication skills along with effective problem-solving capabilities.
  • A bachelor's degree is preferred.
Additional Information:

Life Solutions is recognized for fostering a positive workplace culture, and we are committed to innovation and excellence in our field. Our team is passionate about translating complex data into actionable insights that drive meaningful change. We are an equal opportunity employer, valuing diversity and inclusion in our workforce.