Service Desk and Field Support Specialist

1 week ago


Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time
Job Overview

Location: Hybrid / Tristate Area

Closed Loop Partners, LLC is a pioneering entity in the recycling and sustainability sector, dedicated to advancing the circular economy. We are committed to transforming waste into valuable resources and driving innovation in the industry.

We are currently seeking a knowledgeable and dedicated Field Service and Service Desk Engineer to join our expanding team. This full-time position is crucial for providing top-tier technical assistance to end users regarding various hardware, software, and peripheral issues. The successful candidate will ensure that service requests are resolved efficiently and in accordance with established service level agreements (SLAs).

Key Responsibilities

  • Lead and develop the IT Field Support team.
  • Contribute to continuous improvement initiatives related to technology.
  • Ensure compliance with Safety, Health, Environment, and Community Systems.
  • Oversee direct reports to guarantee efficient and safe task execution.
  • Assist in resolving complex application issues to support business operations.
  • Collaborate with group IT as necessary.
  • Design and implement technology solutions.

Qualifications

  • Proven leadership capabilities.
  • Strong written, verbal, and interpersonal communication skills.
  • In-depth knowledge of computer hardware, software, and peripherals.
  • Extensive experience with desktop and server operating systems.
  • Demonstrated success in developing and delivering Service Level Agreements and Help Desk services.
  • Highly motivated, self-directed, and detail-oriented.
  • Ability to prioritize and manage tasks effectively in a fast-paced environment.
  • Experience in a collaborative, team-oriented setting.
  • Solid understanding of current network and PC operating systems, hardware, protocols, and standards.
  • Ability to leverage IT solutions to address business challenges.
  • Strong grasp of human resource management principles and practices.
  • Minimum of 2 years managing or directing an IT team.
  • At least 5 years of experience in IT desktop support or a related field.
  • Required certifications: One or more of the following:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+

Closed Loop Partners, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Range: $100,000 - $120,000 (based on experience)



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