Field Engineer 3
1 week ago
**Job Summary**
ThreePDS Inc. is seeking a highly skilled Field Engineer 3 to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support for software, hardware, and networking on desktops, laptops, and servers.
Key Responsibilities:
- Provide technical support for software, hardware, and networking on desktops, laptops, and servers
- Perform maintenance on legacy products
- Support core server operations
- Replace disks on enterprise storage systems
- Install and maintain PCs, software, networks, servers, and peripherals
- Assist with network product operations and maintenance
- Execute necessary changes and upgrades
- Conduct testing and certification of hardware and software
- Ensure customer satisfaction and adherence to Service Level Agreements
- Update incident and request tickets promptly
Requirements:
- Experience in repairing desktops/laptops
- Familiarity with laptop/desktop server operations
Preferred Skills:
- Experience in customer-facing service
- Proficiency in Windows 10/11
- Knowledge of MAC systems
Work Environment:
- Location: Onsite
- Contract to hire/extension possibility: Yes
- Work Hours: 8-5, Monday to Friday + on-call availability after hours
- Travel: Not Required
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