Cloud Support Specialist

2 weeks ago


Jersey City, New Jersey, United States Sharp Decisions Full time

Job Overview:


Sharp Decisions is looking for a committed and proficient Cloud Support Specialist with expertise in Production Support to enhance our innovative team.

The successful candidate will possess a robust background in cloud solutions and production support, along with substantial experience in mainframe systems.

The Cloud Support Specialist will collaborate closely with development, operations, and infrastructure teams to deliver thorough support and ongoing enhancement for our cloud initiatives.


Key Responsibilities:

Production Support:
Oversee, manage, and troubleshoot production systems and applications within a cloud framework to guarantee optimal availability and performance.
Address incidents, conduct root cause analysis, and implement solutions to avert future occurrences.
Ensure timely and effective communication with stakeholders regarding the status and resolution of incidents.

Cloud Initiatives:
Assist in the transition and modernization of legacy applications and infrastructure to cloud environments (AWS, Azure, GCP).
Collaborate with development and operations teams to adopt best practices for cloud architecture, security, and cost efficiency.
Create and maintain automation scripts and tools for cloud deployment, monitoring, and management.

Mainframe Support:
Utilize mainframe expertise to assist legacy systems during the modernization phase.
Ensure seamless integration and coexistence of mainframe and cloud-based applications.

Collaboration and Coordination:
Work alongside cross-functional teams to ensure smooth and efficient deployment of new releases and updates.
Coordinate with vendors and third-party service providers to resolve technical challenges and enhance service delivery.
Provide training and support to internal teams on cloud technologies and best practices.

Documentation and Reporting:
Develop and maintain comprehensive documentation of system configurations, processes, and procedures.
Generate regular reports on system performance, incidents, and resolution metrics.
Participate in post-incident reviews and contribute to the continuous improvement of incident management processes.

Qualifications:

Education:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:
4+ years of experience in a production support role, preferably with a focus on cloud technologies.
2+ years of mainframe experience is required.
Proven experience with cloud platforms such as AWS, Azure, or GCP.
Strong understanding of cloud architecture, networking, security, and automation.

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