Service Desk and Field Support Specialist

7 days ago


Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time
Job Overview

Location: Hybrid / Tristate Area

Closed Loop Partners, LLC, a prominent player in the recycling and sustainability sector, is dedicated to advancing the circular economy. Our mission is to drive innovative solutions that enhance resource recovery and promote sustainable practices across various industries.

Position Summary

We are in search of a skilled and dedicated Field Service and Service Desk Engineer to join our growing organization. This role is pivotal in delivering first-rate technical assistance to end users, addressing a variety of hardware, software, and peripheral issues. The successful candidate will ensure the prompt resolution of service requests in alignment with established service level agreements (SLAs).

Key Responsibilities

  • Lead and develop the IT Field Support team to ensure high-quality service delivery.
  • Contribute to technology-driven continuous improvement initiatives.
  • Ensure compliance with safety, health, and environmental standards.
  • Manage team performance to align with organizational goals and safety protocols.
  • Provide support for complex application issues to facilitate business operations.
  • Collaborate with group IT to enhance overall service delivery.
  • Design and implement innovative technology solutions.

Qualifications

  • Demonstrated leadership capabilities.
  • Strong communication skills, both written and verbal.
  • In-depth knowledge of computer systems, software applications, and peripheral devices.
  • Extensive experience with various operating systems.
  • Proven experience in developing and managing service level agreements and help desk operations.
  • Self-motivated with a keen attention to detail.
  • Ability to prioritize and manage tasks effectively in a fast-paced environment.
  • Experience in a collaborative, team-oriented setting.
  • Comprehensive understanding of current networking and operating system standards.
  • Proven ability to leverage IT solutions to address business challenges.
  • Strong grasp of human resource management principles.
  • Minimum of 2 years of experience in IT team management.
  • At least 5 years of experience in IT desktop support.
  • Required Certifications: One or more of the following:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+

Closed Loop Partners, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Range: $100,000 - $120,000 (commensurate with experience)



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