Office Administrator

2 days ago


Metairie, United States Senior Helpers Full time
Senior Helpers Office Manager Job Description

We are seeking an experienced and professional Office Manager to join our team at Senior Helpers, a non-medical in-home care service provider committed to providing high-quality care to the elderly community.

Key Responsibilities:
  • Manage the daily operations of the office, ensuring a professional workplace is maintained.
  • Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
  • Respond to scheduling conflicts, emergencies, and "call outs" in a timely and effective manner.
  • Collect and submit timesheets to complete caregiver and internal payroll according to schedule.
  • Maintain and update database of employees.
  • Assist with recruitment, hiring, and on-boarding process for caregivers.
  • Locate new sources of qualified employees and attend job fairs and other events as necessary.
  • Provide excellent customer service to potential clients and current clients.
  • Assist with visiting clients and caregivers to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
  • Develop and implement caregiver and client appreciation and referral programs.
  • Ensure accurate and timely completion of client invoices according to company policy.
  • Perform other administrative and office tasks as requested.
Requirements:
  • Resident of the State of Louisiana and a high school diploma or equivalent.
  • Bachelor's degree.
  • A minimum of four (4) years of verifiable experience working in a field providing services to the elderly and/or persons with developmental disabilities.
  • Previous Administrator experience strongly preferred.
  • Experience in management, recruiting, and HR on-boarding activities in homecare, home health, or medical services required.
  • Thorough understanding of State Regulations for Home Based Care Services (HCBS).
  • Excellent organizational skills, attention to detail, and ability to prioritize in a changing and fast-paced environment.
  • Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
  • Exceptional and verifiable customer service skills and experience.
  • Professional and courteous in tone and information delivery.
  • Ability to proactively prevent issues and suggest/implement office improvements.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook with ability to learn other software programs quickly.
  • Exceptional verbal and written communication skills.
  • Ability to work independently and as part of a team.
Benefits:
  • Medical premium reimbursement.
  • Mileage reimbursement.
  • Client & personnel referral bonus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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