Front Desk Supervisor

3 weeks ago


San Diego, California, United States Residence Inn San Diego Poway Full time

Role Overview

As a Front Desk Supervisor at Residence Inn San Diego Poway, you will be the first point of contact for our guests, setting the tone for their stay. This role requires a strong customer service focus, with the ability to lead by example and motivate the front desk team to deliver exceptional service.

Key Responsibilities

  • Assist with training, coaching, and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

Requirements

  • Previous customer service experience in a fast-paced, guest-facing environment is ideal.
  • Cash handling experience is also preferred.
  • Strong verbal and written communication skills are essential.
  • You must be able to read, write, type, and use basic technology.
  • This role requires standing for an entire shift and lifting at least 25 pounds.
  • Applicants must be available to work evenings, weekends, and holidays.

Benefits

  • Eligible employees receive a number of benefits to enhance their health and well-being, including group insurance, paid time off, and a company-matched 401(k) plan.
  • Voluntary benefits include short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits include hotel benefits, employee assistance program, leadership development program, and more.

Compensation

The salary range for this role is $20-$22 per hour.


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