Front Desk Supervisor
2 days ago
Level: Experienced
Job Location: HSB - San Bernardino, CA
Position Type: Full Time
Salary Range: $19.50 Hourly
Job DescriptionAs a Front Desk Supervisor with DKN HOTEL GROUP, you will be responsible for providing exceptional guest service and ensuring a seamless hotel experience. Your key responsibilities will include:
- Maintaining a friendly and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicating effectively with guests and fellow team members
- Supervising, training, and coaching the Guest Service Team on systems, processes, and guest interaction
- Overseeing and ensuring accountability in all aspects of Guest Service Team performance
- Responsible for all front office activity during scheduled shifts
- Monitoring and adjusting room availability status
- Checking travel agent commissions, franchise frequent stay program activity, and central reservations
- Monitoring and completing filing of registration cards, reservations, correspondence, and no-shows
- Checking Maid's list and ensuring room availability status is accurate
- Checking and auditing banks
- Checking dry cleaning status
- Checking time cards to posted schedule
- Submitting daily report to Guest Services Manager (written or verbal)
- Maintaining good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Contribute to and maintain established information and communication sources such as department and front desk log books to enhance department communications and operations
- Providing assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Performing other duties as assigned, requested, or deemed necessary by management
Supervisory Responsibility: Responsible for supervision of Guest Service Team.
Independent Judgment Used: Often within the guidelines established by management and to the extent of operating within the Company policies and procedures.
Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property.
QualificationsKnowledge/Education/Experience: Minimum of two (2) years hotel experience as Front Desk Supervisor or progressive front desk responsibility. Hotel front desk operations and procedures. Strong English skills, both oral and written.
Skills/Abilities/Other Requirements: Good customer service, communication skills (written and verbal) and attention to detail. Salesmanship and public relations. Personnel supervision and training. Ability to prioritize, organize, and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Basic accounting procedures, typing, cash registers, calculators, and computer skills required. Current valid driver's license, proof of auto liability insurance. Dependable.
Physical Requirements: Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stopping, twisting, reaching, lifting, and carrying. Reaching above, at, and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
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