Front Desk Representative

2 days ago


San Diego, California, United States Choice Hotels Full time
Job Title: Front Desk Representative

Choice Hotels International is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Manage guest reservations and check-in/check-out processes
  • Provide accurate and timely information about hotel amenities and services
  • Handle guest concerns and resolve issues in a professional and courteous manner
  • Collaborate with other hotel departments to ensure a smooth guest experience
  • Maintain a clean and organized front desk area
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a hotel or hospitality setting
  • Strong communication and interpersonal skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Basic computer skills and knowledge of hotel software systems
What We Offer:
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive training program
  • Employee discounts on hotel stays and other perks

Choice Hotels International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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