Front Desk Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hotel Valencia Santana Row. As a key member of our front office team, you will be responsible for managing and supervising front desk and guest services team members to ensure exceptional guest satisfaction and a seamless hotel experience.
Key Responsibilities:
- Manage and supervise front desk and guest services team members to ensure high standards of service and operational excellence.
- Ensure guest satisfaction is met by delivering exceptional customer service and resolving any issues promptly and professionally.
- Participate in on-going training and development to stay up-to-date with hotel operations and industry best practices.
- Comply with hotel standards and regulations to ensure safe and efficient hotel operations.
- Complete other duties as assigned by Supervisor.
Requirements:
- Minimum of 2-3 years of experience in a front desk or guest services role within a hotel or similar hospitality environment.
- Previous supervisory or management experience is preferred.
- High school diploma or equivalent required.
- Strong leadership and team management skills, with the ability to motivate and guide staff effectively.
- Excellent customer service skills with a focus on creating a positive guest experience.
- Proficient in hotel management systems and software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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