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Customer Success Manager

2 months ago

Reston, Virginia, United States IOTAP Inc Full time
{"Job Title": "Customer Success Manager", "Job Description": "Unlock Customer Potential

We are seeking a skilled Customer Success Manager to drive revenue growth and customer satisfaction for our clients. As a key member of our team, you will be responsible for ensuring customer success with our Work 365 application, identifying opportunities for growth, and developing strategic plans to achieve business objectives.

Key Responsibilities:
  • Monitor customer health and identify areas for improvement
  • Develop and implement customer success plans to drive revenue growth and customer satisfaction
  • Collaborate with cross-functional teams to provide product feedback and resolve customer issues
  • Analyze customer data to inform business decisions and improve the customer experience
Requirements:
  • 2-3 years of experience in a customer-facing role, preferably in a subscription-based business
  • Strong understanding of customer success principles and practices
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Nice to Have:
  • Experience with Microsoft Dynamics and Microsoft Power Apps
  • Prior experience with Work 365
", "Company": "IOTAP Inc"}