Client Intake Coordinator, SBH

1 week ago

Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Overview

POSITION SUMMARY

The Client Intake Coordinator plays a crucial role in understanding the various service options and providers available to facilitate the scheduling of intake appointments for new clients at South Middlesex Opportunity. This position collaborates closely with SMOC programs to arrange timely appointments that support clients in their treatment or recovery journey. Bilingual and trilingual candidates are highly sought after for this role.

KEY RESPONSIBILITIES

  • Assist clients and programs both in-person and via phone in organizing diagnostic assessments with qualified providers at SMOC Behavioral Health.
  • Maintain and regularly update an admission log for all intake activities.
  • Deliver a weekly waitlist to clinical directors and periodically reach out to clients awaiting services.
  • Communicate with referral sources through email and phone regarding the status of clients awaiting appointments.
  • Collaborate with directors as necessary for programs that require specific documentation for new clients or referrals.
  • Stay informed about clinicians' areas of expertise and availability, working alongside clinicians and their supervisors.
  • Document essential client demographics and billing details accurately.
  • Input all new client information into the electronic health record system.
  • Verify insurance eligibility, confirm copayment amounts, and ensure clients understand their insurance coverage limits and any expected payments.
  • Obtain initial authorizations as required by insurance providers.
  • Facilitate client placements into Substance Use Residential Recovery programs and register clients for BSAS enrollment through Virtual Gateway.
  • Engage with all clients by recognizing and addressing their needs, whether within or outside the scope of this role.
  • Participate in engagement team meetings as requested and maintain effective communication with clients and staff across various departments.
  • Uphold confidentiality regarding client, employee, and agency information in compliance with federal and state regulations and funding requirements.
  • Ensure adherence to program, department, agency, and funder guidelines, as well as SMOC policies and procedures.
  • Provide front desk support as necessary.
  • Perform additional duties as assigned.

SKILLS AND QUALIFICATIONS

  • Proficient in Excel and Word.
  • Experience in customer service.
  • Familiarity with authorization processes is preferred.
  • Fluency in English and Spanish is highly preferred; Portuguese is also highly regarded.

ORGANIZATIONAL STRUCTURE

  • Reports directly to the Director of Business Operations.
  • Indirectly reports to Clinical Directors.
  • No direct reports.
  • No indirect reports.

PHYSICAL DEMANDS

  • Requires periodic sitting and standing.
  • Business casual attire is expected.

WORK ENVIRONMENT

This position involves direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is a prerequisite. Business casual dress is required.

South Middlesex Opportunity is an equal opportunity employer committed to fostering diversity in the workplace.

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