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Family Support Services Coordinator
2 months ago
POSITION SUMMARY
The Family Emergency Services (FES) Case Manager plays a crucial role in providing assistance to families residing in Emergency Assistance (EA) shelters, as referred by the Department of Housing and Community Development (DHCD). This position encompasses comprehensive case management, including evaluation, development of service plans, connections to community resources, advocacy, and crisis intervention. The ultimate aim is to support each family in achieving and maintaining stable housing.
WHY JOIN SOUTH MIDDLESEX OPPORTUNITIES?
- Enjoy a flexible work schedule that promotes work/life balance with a standard 35-hour work week.
- Accrue generous Paid Time Off: Full-time employees can earn up to 3 weeks of vacation, 2 weeks of sick leave, and are entitled to 12 paid holidays in their first year.
- Benefit from Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of service.
- Choose from two comprehensive medical plans with HRA employer cost-sharing, covering 79% of premiums.
- Receive Dental coverage with Orthodontic options, with 75% of premiums covered by the employer.
- Access EyeMed Vision Insurance.
- Participate in a 403(B) Retirement Plan with immediate company matching.
- Explore additional voluntary benefits such as Term and Whole Life Insurance, Accident Insurance, Critical Illness, and Short-Term Disability.
- Utilize Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Programs, Tuition Reimbursement, and more.
KEY RESPONSIBILITIES
- Implement a Housing First strategy to minimize shelter durations, collaborating with rehousing specialists and stabilization teams to support families and prevent re-entry into shelters.
- Assist the Program Director with family placements, ensuring that shelter units are fully prepared and welcoming upon family arrival.
- Employ a trauma-informed methodology and motivational interviewing techniques to foster a strengths-based relationship with clients.
- Conduct thorough assessments for each family to identify strengths and obstacles.
- Establish respectful relationships with families, meeting bi-weekly to provide guidance on completing their Re-Housing Plans, while documenting all interactions in the appropriate systems.
- Work collaboratively with families to enhance their strengths and develop actionable strategies to overcome identified challenges.
- Serve as a liaison between shelters and public educational institutions, assisting with enrollment in childcare and schools, while offering educational activities for adult residents regarding parenting and children's issues.
- Advocate for clients at DHCD hearings when necessary.
- Assist families in coordinating appointments and transportation needs.
- Support families in transitioning to self-sufficiency through referrals to Workforce Development and educational programs.
- Maintain precise records, including case notes, contact logs, and referrals to community services.
- Collaborate with various service providers, including the Department of Transitional Assistance (DTA), Department of Children and Families (DCF), Department of Youth Services (DYS), Early Intervention, Legal Services, and SMOC Behavioral Health, to ensure seamless service coordination.
- Actively participate as a member of the Family Emergency Service Team, attending meetings and training sessions as required.
- Fulfill coverage duties as assigned within congregate settings.
- Engage with all clients by understanding and addressing their needs, whether within or outside the scope of this role.
- Participate in case conferences as requested, ensuring effective communication with clients and staff across different areas.
- Uphold confidentiality of client, employee, and agency information in compliance with federal and state regulations and funder requirements.
- Ensure adherence to program, department, agency, and funder standards, as well as SMOC policies and procedures.
- Perform additional duties as assigned.
QUALIFICATIONS AND SKILLS
- A Bachelor’s degree is preferred, along with 2 years of relevant experience in social services, particularly with low-income, minority, and disabled populations.
- Bi-lingual candidates are preferred, especially in Spanish, Haitian Creole, and Portuguese.
- Flexibility in work schedule is essential.
- Demonstrated sensitivity to the needs of low-income individuals from diverse backgrounds.
- Ability to work independently and effectively.
- Strong written and verbal communication skills are required.
ORGANIZATIONAL STRUCTURE
- This position reports directly to the Family Shelter Manager.
PHYSICAL DEMANDS
- Ability to sit or stand for extended periods.
- Capability to navigate multiple flights of stairs.
- Must be able to lift and carry items weighing up to 25 pounds.
- Ability to perform light maintenance tasks as needed.
- Proficiency in operating a computer and completing extensive documentation.
WORK ENVIRONMENT
This role is situated in a supportive congregate shelter environment. A company vehicle is available for resident transportation with prior scheduling. The Shelter Case Manager will have direct or incidental interactions with clients served by SMOC across various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is a prerequisite for this position.
We are an equal opportunity employer committed to fostering diversity in the workplace.
