Outpatient Registration Coordinator

7 days ago


Framingham, Massachusetts, United States Spaulding Rehab Full time
Job Summary

Spaulding Rehab is seeking a highly skilled Patient Service Representative to join our team at the Framingham Outpatient Center. As a key member of our front office staff, you will be responsible for overseeing and performing all activities associated with outpatient registration and scheduling.

Key Responsibilities
  • Coordinate demographic and insurance intake, computerized registration, and scheduling of patients with a customer service-oriented approach.
  • Orient patients to the center and coordinate additional patient services as needed.
  • Support other center team members by answering phones, assisting customers, and fulfilling cross-trained responsibilities.
  • Maintain scheduling status daily and address potential problems with corrective actions.
  • Complete patient pre-registration, registration, insurance verification, and scheduling according to center standards.
  • Provide administrative support, including answering phones, confirming appointments, and handling other administrative duties.
  • Set up, maintain, and discharge medical records in a timely manner.
  • Process patient satisfaction questionnaires and record customer service delivery.
  • Enter and reconcile therapy charges as assigned.
  • Uphold the PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence.
Requirements
  • High school graduate required; Associates degree preferred.
  • Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
  • Computer proficiency required; Microsoft office applications preferred.
  • Highly developed communications and interpersonal skills, working with diverse populations.
  • Ability to work independently, be self-directed, and contribute as a member of a team.
  • Attention to detail and ability to prioritize work, meet deadlines, and adapt to changing situations.


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