Patient Care Coordinator

2 weeks ago

Framingham, Massachusetts, United States Advocates Full time

Position Overview

  • Starting Pay: $22-$25/hour

At Advocates, we prioritize a healthy work-life balance and provide a variety of appealing benefits, alongside numerous opportunities for professional advancement. Our organization is characterized by a close-knit community that values the contributions and efforts of every team member.

Are you ready to contribute positively to our community?

Minimum Educational Requirements

High School Diploma/GED

Shift Information

Standard hours are 9 AM to 5 PM, Monday through Friday, with flexibility for evening and weekend shifts as needed.

Key Responsibilities

  • Greet and assist clients both in-person and via phone, addressing inquiries with efficiency.
  • Confirm client information through interviews, reviewing medical histories, measuring vital signs, and clarifying the purpose of their visit.
  • Provide education on medication and dietary guidelines, respond to questions, and offer clear instructions.
  • Accurately maintain records of patient evaluations, treatments, and test outcomes.
  • Document billing information for services rendered, complete insurance documentation, and address related inquiries.
  • Communicate essential messages in writing to the healthcare team.
  • Organize laboratory reports, highlighting urgent findings and filing routine results in patient files.
  • Process medication refill requests according to established protocols, including obtaining necessary authorizations and coordinating with pharmacies.
  • Ensure a safe and healthy workplace by adhering to standards, procedures, and legal requirements.
  • Safeguard patient confidentiality and maintain operational integrity by securing sensitive information.

Qualifications

  • High school diploma or equivalent; preference for Medical Assistant Certification.
  • Ability to compose routine reports and correspondence effectively.
  • Capability to understand policy and procedure manuals and other relevant documentation.
  • Basic proficiency in computer skills.
  • Exceptional customer service and communication skills.
  • Valid driver's license, access to an insured vehicle, and willingness to transport clients when necessary.
  • Preferred: Demonstrated ability to engage with diverse populations.

Advocates is committed to creating an inclusive and diverse environment that respects and values all individuals. We strive to foster a workplace that celebrates diversity across various dimensions, including race, gender, sexual orientation, age, and more. We strongly encourage applications from individuals of color, women, persons with disabilities, veterans, and those with intersecting identities.

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