Technical Support Specialist

2 weeks ago

Los Angeles, California, United States NTT DATA Full time

Req ID:284998

NTT DATA Services is dedicated to hiring exceptional, innovative, and passionate individuals who are eager to advance their careers. We are currently seeking a Desktop Support Technician to provide managed client services for a strategic customer.

The Desktop Support Technician will be responsible for delivering various technical services, including IMAC, Break Fix, and Desk Side Support. This position requires a combination of strong technical abilities and a commitment to providing outstanding customer service.

**This role necessitates daily onsite work at the client's facility and requires the employee to be fully vaccinated as per applicable law.

Key Responsibilities

  • Deployment of Windows 11
  • Management of Active Directory - Computer
  • Imaging through SCCM
  • Troubleshooting issues related to firewall, proxy, or antivirus software
  • Exemplary customer service skills
  • Collaboration with vendors to resolve issues with vendor-supported applications
  • Support for thin clients, mobile devices, desktops, and laptops
  • Configuration of local device settings for Citrix/Epic applications
  • Responding to support tickets and documenting resolutions for future reference
  • Participation in weekly team meetings
  • Completion of required training and development
  • Closing tickets in accordance with team standards
  • Providing deskside support in a large healthcare environment, which involves significant mobility

Basic Qualifications

  • Minimum of 2 years of experience in desktop or technical support

Preferred Skills

  • A+ Certification
  • Demonstrated customer service experience
  • Familiarity with Windows Operating System
  • Ability to follow verbal and written technical instructions
  • Strong verbal and written communication skills
  • Physical capability to lift and move technology hardware
  • Excellent interpersonal skills for teamwork
  • Basic customer interaction abilities
  • Strong troubleshooting skills, including MAC experience
  • Experience in printer repair
  • Networking knowledge
  • Experience in PC imaging and deployment
  • Self-motivated and reliable
  • Access to a personal vehicle

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $32.40/hour. Actual compensation will depend on various factors, including relevant experience and technical skills.

This position is eligible for company benefits, including medical, dental, and vision insurance, flexible spending or health savings accounts, life and AD&D insurance, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a trusted global innovator, we assist clients in transforming their businesses through technology consulting, industry solutions, application development, and managed services.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive environment for all employees.

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