Logistics Associate
2 weeks ago
Position Title: Logistics Associate
Department: Logistics
Work Hours: Flexible hours, typically ranging from 12PM to 8PM during restock periods.
Key ResponsibilitiesThe primary duties involve packaging and inspecting products for quality assurance. When not engaged in these tasks, you will assist customers and provide after-sales support.
- Prepare crates and assemble packaging materials.
- Wrap products in protective materials.
- Place items into containers.
- Label containers and products accurately.
- Pack special selections or arrangements of products.
- Document packaging details such as weight, time, and date.
- Conduct quality tests on products prior to packaging.
- Assist customers with inquiries via various communication methods.
- Monitor and manage inventory levels.
- Address customer complaints and provide information on policies and procedures.
- Deliver product or service information, assist with order management, and handle cancellations or complaints.
- Ensure customer satisfaction through a friendly and helpful approach.
- Identify and prioritize service-related issues.
- Maintain regular communication with customers regarding the status of their inquiries or requests.
- Implement necessary changes to resolve customer issues effectively.
- The company reserves the right to modify duties as needed.
- Education: High school diploma or equivalent.
- Experience: Some relevant work experience preferred.
- This is an entry-level role; fundamental skills will be developed through training.
- Strong verbal and written communication abilities.
- Sound judgment and decision-making skills.
- Effective problem-solving capabilities.
- Customer service orientation.
- Critical thinking skills.
- Active listening skills.
Explore our products and read customer reviews by searching for Imperial Workshop LLC online.
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