Order Administration Specialist
16 hours ago
Riverpoint Medical LLC is seeking a skilled Order Administration professional to join our team. As an Order Administration specialist, you will play a critical role in supporting our sales and operations teams by managing customer orders, tracking inventory, and ensuring timely order fulfillment.
Key Responsibilities:
- Manage customer orders from receipt to delivery, ensuring accurate and timely processing.
- Collaborate with sales and operations teams to resolve order discrepancies and improve overall order management processes.
- Conduct market research to identify trends and opportunities for growth, and communicate findings to relevant stakeholders.
- Generate reports and analyze data to optimize order processing, pricing, and inventory management.
- Oversee pricing maintenance and updates within our CRM and ERP systems.
- Manage customer returns and exchanges, ensuring prompt and courteous resolution.
- Create and maintain customer records in our ERP system, including financial, contact, and shipping information.
- Work closely with engineering, production, and supply chain teams to develop new customer items and line extensions.
- Coordinate with business departments to track new and existing customer orders, evaluate inventory, and enter complex orders.
Requirements:
- Bachelor's degree or equivalent work experience.
- 3+ years of sales and/or customer service experience with excellent negotiation skills.
- Proficient in Microsoft Office programs, including Excel, Word, and PowerPoint.
- Strong organizational skills and attention to detail.
- 1+ years of experience working in a CRM or ERP system.
- Medical equipment manufacturing experience a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Riverpoint Medical LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture.
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