Hotel Operations Leader
22 hours ago
Job Summary:
Drury Hotels is seeking a highly skilled and experienced Hotel Operations Leader to join our team. As an Assistant General Manager, you will be responsible for assisting and supporting hotel properties and staff in assigned regions.
Key Responsibilities:
- Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest.
- Train, develop, and coach team members to achieve success in their roles.
- Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards.
- Lead, coach, and develop team members in all areas of the hotel, showcasing experience throughout the portfolio of hotels within the company.
- Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
- Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
- Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.
Requirements:
- A positive, can-do attitude is required.
- Bachelor's degree in hospitality, business, or a related field is preferred.
- Minimum of one year of supervisory experience with demonstrated leadership success. Hotel-specific experience is preferred.
- Ability to travel up to 75%.
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