Hotel Operations Manager
7 days ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Ascent Hospitality. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest satisfaction, and driving business growth.
Key Responsibilities- Operations Management: Monitor and evaluate departmental daily scheduling and activities to ensure the successful operation of hotel facilities, services, and amenities.
- Leadership and Team Management: Partner with the General Manager to create a positive work environment, support front-line staff, and drive effective communication across all departments.
- Guest Services: Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact.
- Financial Management: Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
- Compliance and Risk Management: Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
- Training and Development: Train front desk/guest services, night audit staff on all Company and Brand standard programs, and ensure staff is in compliance with Company Appearance and Grooming standards.
- Guest Relations: Respond to all guest inquiries, complaints, and special requests, and create a work environment where staff are motivated, productive, and positive.
- Education: High school education required; college degree preferred.
- Experience: Minimum one (2) years in a management role in a hotel required.
- Skills: Exceptional service orientation, reliable and responsible character, proactive approach, ability to multi-task, excellent verbal and written communication skills, knowledge of Microsoft Office Suite, and familiarity with operation of office equipment.
- Availability: Available to work when needed, including weekends, holidays, and nights.
- Physical Abilities: Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping; stand or sit for extended periods; use arms, hands, and legs repetitively; handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- Visual Abilities: Must be capable of effectively using close vision, distance vision, and color vision.
The employee frequently is required to walk, climb, or balance, talk, and hear. May be required to regularly lift and/or move objects weighing less than or equal to 25 pounds and infrequently lift and/or move up to 50 pounds.
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