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Assistant General Manager

2 months ago

Montgomery, Alabama, United States Hilton Garden Inn Full time
Job Summary

The Assistant General Manager will coordinate the activities of hotel personnel as directed and provides support to the General Manager. If your passion is delivering quality and value, this may be the job for you.

Key Responsibilities
  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
  • Provides training, including safety training, to staff
  • Selects or assists in the selection of hotel staff and completes all new hire paperwork
  • Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
  • Maintains accurate records including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax exempt
  • Conducts or assists in conducting staff meetings
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures
  • Receives and resolves or assists in resolving guest complaints and employee issues
  • Performs functions of the General Manager in their absence
  • Available 24/7 with reliable transportation
  • Covers shifts in all departments as scheduled by the General Manager
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
  • All other duties as assigned
Professional Experience
  • Bachelor's degree in Hospitality Management or similar degree or an equivalent combination of education and experience
  • Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
  • Presentation/Facilitation Skills (preferred)
  • Excellent customer service skills
Industry Experience
  • Previous experience in the hospitality industry (preferred)
  • Hotel Management Operations experience (preferred)
  • Knowledge of government relations regarding hotel operations (preferred)
Required Skills
  • Ability to work in a fast-paced environment
  • Must be flexible to work varied schedules
  • Ability to delegate and direct the activities of the team to ensure efficient operation
  • Excellent written and oral communication skills
  • Must have the physical ability to walk, bend, and stand for long time periods
  • Must be able to lift up to 25 lbs.
Essential Skills
  • Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests' needs - be proactive
  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments
Benefits

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.

As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.