BDC Operations Manager
2 weeks ago
Embark on a rewarding career path with Chuck Nash Chevrolet Buick GMC, where we prioritize your professional growth and job satisfaction. Our dynamic work environment is complemented by a comprehensive benefits package, including medical coverage, 401K plans, paid time off, and more. At Chuck Nash, we are committed to investing in your future through exceptional training programs designed to ensure your success.
Position Overview
We are seeking a skilled BDC Manager to enhance our expanding team. The ideal candidate will possess excellent communication abilities and be adaptable to a flexible work schedule. Key responsibilities will involve overseeing a team of representatives who manage all incoming communications to the dealership's profit center and effectively guiding those leads through the sales process.
Benefits
- Health, Vision, and Dental Insurance
- 401k matching
- Paid vacation
- Comprehensive training programs
- Opportunities for advancement
- Internal promotions
- Employee discounts
Key Responsibilities
- Manage dealership phone lines, welcoming and assisting prospects and customers
- Establish objectives and formulate strategies for business and revenue enhancement
- Download and follow up on all dealership manifests and opportunity lists
- Conduct outbound calls to invite prospects to the dealership
- Perform customer satisfaction follow-up calls
- Reach out to no-show clients to reschedule appointments
- Set targets for the business development team and devise plans to achieve them
- Provide customers with updates on special-order parts, appointment reminders, and recall information
- Collaborate effectively with sales, parts, and body shop departments
- Engage with callers and visitors in a courteous, professional manner
- Draft memos, correspondence, reports, and other documentation
- Train and mentor business development staff
- Assist in scheduling and confirming sales and service appointments
- Perform additional duties as assigned
Qualifications
- Outstanding listening and communication skills, with a friendly and proactive demeanor
- Dependable and capable of managing a flexible schedule in a fast-paced environment
- Professional appearance and a strong desire for continuous improvement
- Valid driver's license with a clean driving record
- Bilingual candidates are encouraged to apply
- Experience in the automotive industry is advantageous
- Background in retail is beneficial
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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