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BDC Operations Manager

2 months ago

San Marcos, California, United States Chuck Nash Auto Full time
Job Description

Embark on a rewarding career path with Chuck Nash Chevrolet Buick GMC, where we prioritize your professional growth and job security. Our dynamic work environment is complemented by a comprehensive benefits package, including medical coverage, 401K plans, paid time off, and much more. At Chuck Nash, we are committed to investing in your future through exceptional training programs designed to ensure your success.

Position Overview

We are seeking a skilled BDC Manager to enhance our expanding team. The ideal candidate will possess outstanding communication abilities and demonstrate flexibility in their schedule. Daily tasks will involve overseeing a team of representatives responsible for managing incoming calls to the dealership's profit center and effectively guiding those leads through the sales process.

Benefits

  • Health, Vision, and Dental Insurance
  • 401k matching
  • Paid vacation
  • Comprehensive training programs
  • Opportunities for career advancement
  • Internal promotions
  • Employee discounts

Key Responsibilities

  • Manage dealership group phone lines, welcoming and assisting prospects and customers
  • Establish objectives and formulate strategies for business and revenue enhancement
  • Review and follow up on all dealership opportunities and manifest lists
  • Conduct outbound calls to invite prospects to the dealership
  • Perform customer satisfaction follow-up calls
  • Reach out to no-show clients to reschedule appointments
  • Set performance targets for the business development team and devise plans to achieve them
  • Provide customers with updates on special-order parts, appointment reminders, and recall notifications
  • Collaborate effectively with sales, parts, and body shop departments
  • Engage with callers and visitors in a courteous, professional, and efficient manner
  • Draft memos, correspondence, reports, and other documentation
  • Train and mentor business development staff
  • Assist in scheduling and confirming sales and service appointments
  • Perform additional duties as assigned

Qualifications

  • Exceptional listening and communication skills, with a friendly and positive demeanor
  • Reliable and adaptable, capable of thriving in a dynamic work environment
  • Professional appearance with a commitment to continuous improvement
  • Valid driver's license with a clean driving record
  • Bilingual candidates are encouraged to apply
  • Experience in the automotive industry is advantageous
  • Retail experience is beneficial

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.